CPU Quality Assurance (QA) Specialist

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a CPU Quality Assurance (QA) Specialist supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners.  The CPU Quality Assurance (QA) Specialist serves as a senior-level Human Resources Specialist within the Human Capital Services Center (HCSC) at USAID. The incumbent is responsible for leading the quality assurance, data accuracy, and program evaluation processes for HR personnel actions affecting Civil Service (CS) and Foreign Service (FS) employees. This role ensures that all personnel actions comply with applicable federal laws, OPM guidance, Title 5 CFR, and internal Agency policies. The incumbent provides expert-level analytical reporting, drives process improvements, and supports special project execution within HCTM.

Responsibilities:

Quality Assurance Management & Compliance Oversight (60%)

• Lead matrix teams of HR Specialists, Analysts, and Assistants to conduct comprehensive monthly quality reviews of electronic Official Personnel Folders (eOPFs).
• Analyze the accuracy, timeliness, and regulatory compliance of personnel actions across direct hire, Foreign Service, and SES categories.
• Identify systemic errors, document deficiencies, and develop quality assurance standards and corrective actions to ensure adherence to federal processing guidelines.
• Write and maintain improved SOPs, job aids, and procedural manuals to enhance HR action processing and QA workflows.
• Resolve complex data discrepancies, recommend policy modifications, and draft novel solutions to long-standing systemic HR issues.
• Support audit readiness by verifying compliance with USAID’s HR regulatory framework and performance cycle requirements.

Analytical Reporting & Data Management (20%)

• Serve as the program lead for data reporting tools, including SINQ, Mismatch Data reports, and custom HR datasets.
• Develop databases and data collection strategies to monitor HR processing performance and SLA compliance.
• Perform statistical analysis to detect patterns, trends, and root causes of discrepancies in HR actions.
• Provide data-driven recommendations to improve performance and eliminate recurring issues in personnel processing.

System Monitoring & Service Tracking (10%)

• Monitor and evaluate processing workflows within systems such as ServiceNow and Getting to Post (G2P).
• Track division-wide service delivery timelines and adherence to service standards.
• Prepare weekly and semi-annual performance reports for Division Chiefs based on HR service delivery metrics and project status updates.

Special Projects & Portfolio Support (10%)

• Coordinate development and execution of special HR projects across divisions, including timelines and milestone tracking.

• Represent the QA function at portfolio management team meetings with AMS and other stakeholders.
• Reconcile ticket backlogs and incorporate findings into divisional performance reports to support strategic planning and accountability.

Location: Remote, must be willing and able to be on-site in VA on a regular basis

• Education: Bachelor’s degree in Human Resources Management, Business Administration, Public Administration, or a related field.

• Minimum 5–7 years of federal HR experience, including expertise in quality assurance of personnel actions and regulatory compliance.
• Experience interpreting and applying OPM Guide to Processing Personnel Actions, 5 CFR, and FAM.
• Demonstrated ability to resolve complex HR disputes and process systemic data corrections.
• Proficient in federal HR systems (e.g., HRConnect, ServiceNow, eOPF, SINQ).
• Advanced analytical and diagnostic skills in data interpretation and QA evaluation.
• Excellent written and verbal communication skills; capable of writing procedural documents and performance reports.
• Strong collaboration and negotiation abilities, with experience managing matrix teams and presenting findings to leadership.

Preferred Qualifications:

• USAID experience or prior service within a federal agency's central HR processing unit.

• Experience implementing large-scale QA initiatives or policy reform efforts.

• Working knowledge of payroll-impacting HR actions and separation processing.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].