About Keen
At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.
Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.
We're not a legacy BPO, agency, or staffing firm. We're a partner in growth — and that's where you come in.
About the Role
We’re hiring a Customer Success Manager to lead onboarding, training, and long-term success for SaaS platform users. You’ll act as the primary post-sales point of contact, helping clients adopt the platform, resolve issues, and get measurable value from their investment.
This role is ideal for someone who thrives in SaaS or MarTech environments, understands e-commerce workflows, and can confidently guide clients through technical and business use cases.
What You’ll Do
What We’re Looking For
What’s In It for You
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