Training Manager

JOB SUMMARY

Conduct performance analysis needs (business need, job performance need, training needs & individual needs) to address the technical requirements of the job. Design, develop, conduct & evaluate effectiveness of learning interventions and required training programs for assigned clients/brand, regions/locations. Attend meetings with management, clients and partners; perform training administration functions which includes but not limited to: enrollment, releasing of curriculum/development roadmap, calendared courses and training records management. Perform training & development-related programs/projects and company initiated events, when assigned.

ESSENTIAL FUNCTIONS

Analysis: Business Need, Job Performance Need, Training Needs & Individual Needs Analysis

• Analyze individual, stakeholder/s' and business requirements. 
• Identify/define training needs, performance gaps, the goals and objectives, the audience’s needs, existing knowledge, any other relevant characteristics and other requirements to build individual & organizational capability.
• Analyze and consider the learning environment, any constraints, the delivery options, and  timelines

Design: Developing Objectives & Goals, tests, checklists, system (as needed):

• Design development roadmap or scope that will address the identified performance, training or business needs.
• Specify learning goals/objective, define how it will be achieved (methodologies/approaches), and determine sequence and structure. 
• Create detailed prototypes, storyboards, samples and/or broad stroke materials, test relevance of concepts and/or secure buy-off from stakeholder/s.
• Design system of evaluating effectiveness of intervention.

Development: 

• Create/Produce relevant content and learning materials based on the design phase including evaluation form/system.
• Specify learning events/activities.
• Specify Instructional Management Plan and Delivery System based on target population (t-pop) analysis.
• Select relevant materials.
• Select & develop instruction methodology/ies using blended-learning approach.
• Validate instruction/learning approach/es.

Implement: 

• Implement Instructional Management Plan/Delivery System.
• Implement /conduct learning intervention (i.e. delivery of the training program).

Evaluate: 

• Evaluate effectiveness in participants' obtaining, retaining and demonstrating of the new acquired knowledge, behaviors, skills, attitudes and competencies.
• Evaluate organizational impact (as needed/agreed/required).
• Evaluate effectiveness of the instructional design in facilitating effective participant learning.

Administration: 

• Release curriculum, scheduled courses, post-workshop activities/instructions.
• Keep training records current and accurate.
• Create system to manage training facilities.

JOB SPECIFICATIONS

Education

Bachelor’s degree in Psychology, or related course preferred;

Experience

At least 2 years of progressive Training & Development experience as Training/Learning specialist OR any equivalent combination of education & experience from which comparable knowledge, skills and abilities have been achieved.

Experience in Training/Learning & Development in the restaurant industry is a MUST.

Must have a working knowledge of & practical experience with the Instructional System Design or ADDIE (Analysis, Design, Development, Implement & Evaluate), including Learning Management System (LMS) OR its equivalent.

Experience in e-learning, learning management systems, and blended-learning approaches, preferred

Experience in writing manuals or developing training materials, preferred.

Bona Fide Occupational Qualifications (BFQs)

CERTIFICATIONS (preferred):

Certified Professional in Training Management (CPTM™).

Certified Training Practitioner (CTP)

Certified Hospitality Trainer (CHT), or equivalent.

Skills and Essential Traits

• Technical Competencies

1. Must have working knowledge of and practical experience with Instructional Systems Design (ISD) or its equivalent (ie. ADDIE), curriculum designing, writing manuals, training facilitation or conduct of training programs/learning intervention, training administration of blended-learning approach and training records' keeping.  
2. Knowledge and/or hands-on experience in multi-media training methodology (ie.video, webinar, etc.) & script writing.
3. Knowledge and/or hands-on experience in Learning Management System (LMS).

• Core Competencies: C.A.M.P. requirements

1. Creating the Business
2. Advancing Personal Excellence
3. Managing the Business
4. Promoting People Processes

• Essential Traits (as assessed using HR tool)

1. Self-Motivated
2. Balance of Authoritative and Collaborative
3. Influencing
4. Persistent
5. Analytical
6. Effective Enforcing
7. Enlists Cooperation
8. Interpersonal Skills
9. People Oriented
10. Numerical
11. Coaching
12. Teaching
13. Comfort with Conflict
14. Pressure Tolerance

• Behavioral Attributes (live the core values of the organization):

1. Customer Focus
2. Excellence
3. Humility to listen and learn
4. Honesty and Integrity
5. Spirit of Family and Fun

Non-Essential Duties and Responsibilities

• Perform administrative duties as necessary i.e. making copies, filing, etc.
• Prepare department plans, objectives, goals, strategies and measures; performance goals and standards.
• Prepare annual budget as assigned
• Prepare management reports, closing/class reports.

Other Qualifications

• Computer Literacy: Proficient in MS Applications (MS Word, Excel, Powerpoint).
• Physical Effort/Requirements:  While performing the duties of this job, the employee will:
• Stand/walk for at least 50% of the time of scheduled work shift.
• Lift, reach, pull, push, grasp and use hands occasionally and when conducting activities in the stores/plants.
• Bend and/or squat down occasionally and when conducting activities in the stores/plants..
• Climb, stoop and/or kneel rarely and when conducting activities in the stores/plants..
• Lift up to 50 pounds occasionally.
• Need to see well enough to perform the essential functions of the job, read/compose email, reports and use the computer and be proactive to internal and external customers’ needs.
• Need to speak and hear well enough to perform the essential functions of the job & to receive instructions and communicate with employees, clients and partners.
• Work Environment:  While performing the duties of this job, the employee will be exposed to:
• Office environment.
• Hot and cold temperatures and a wet & slippery floors when in plant or store work area.
• Cleaning chemicals especially when in the stores/plants.
• Moderate noise level in work environment is usual.
• Tensions and pressures may arise in meeting deadlines and goals.

This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities and qualifications required of employees assigned to this job. The duties, responsibilities may differ from the job description, and that the other duties as assigned, may be part of the job.

If the position requires a college/university degree, it must have been issued by an educational institution accredited by the United States Department of Education. Any degree issued by educational institution outside the United States must include documentation validating the equivalency of the degree to the same degree in the United States to be considered acceptable for this company’s purposes.

Reasonable accommodation for people with disabilities maybe requested by calling (626) 369-7118 at least five (5) working days in advance of the scheduled examination/assessment date(s).

This company is an Equal Opportunity Employer.