Director Customer Success Jobs

Lead clinician-facing partner success efforts at a fast-growing healthcare AI company to ensure adoption, drive expansion, and serve as the voice of the customer across enterprise accounts.

Lead strategic account relationships for SugarCRM’s largest global customers, owning retention, expansion, and cross-regional coordination as Principal Customer Success Manager.

Bazaarvoice is hiring an Associate Account Director to manage small-dollar renewals, operational contract tasks, and customer inquiries for enterprise HoB accounts to free senior sellers to focus on strategic growth.

Lead new-business enterprise sales for QAD Redzone’s manufacturing-focused SaaS, driving pipeline, closing deals, and building executive-level relationships across food, beverage and CPG customers.

Lead a high-performing strategic accounts team at HackerRank to drive adoption, renewals, and multi-product expansion across enterprise customers.

ServiceNow seeks an experienced Global Account Sales Director to lead executive engagement and drive multi-million-dollar growth across strategic enterprise accounts, with strong preference for Oil & Gas experience in the Texas region.

Clipboard is hiring an Operations Director in San Francisco to lead and scale Customer Operations, driving process, automation, and cross-functional alignment to support rapid marketplace growth.

Lead strategic LATAM publisher accounts at Permutive, driving retention, expansion, and first-party data monetization through consultative customer success.

Experienced customer marketing leader wanted to design and execute data-driven lifecycle programs that increase product adoption, reduce churn, and drive cross-sell and upsell for a fast-growing ethics and compliance SaaS company.

Thorlabs is hiring a Director of Global Customer Operations based in Newton, NJ to lead global customer-facing teams, streamline processes, and drive system-enabled improvements to deliver world-class customer experiences.

Senior Director of Customer Success to lead managers and individual contributors in driving retention and expansion across a $52M ARR portfolio while representing the customer at the executive level.

Lead Edmentum’s national enterprise customer success organization to drive retention, growth, and strategic partnerships with top-tier K–12 and state education customers.

Lead strategic relationships for major global accounts at SugarCRM, driving retention, expansion, and cross-regional coordination to deliver maximum customer value.

Remarcable is hiring a Director of Customer Success to design scalable success programs and lead a team of CSMs that drive adoption, renewals, and expansion for B2B SaaS customers in the electrical contracting ecosystem.

Lead and scale a high-performing Customer Success organization serving high school, fan, and youth club customers to maximize retention, product adoption, and revenue growth for a sports-focused SaaS business.

SugarCRM is hiring a Global Account Director to steward and grow strategic global customer relationships from a US-based remote role.

Lead McGraw Hill’s Solutions Consultancy and Customer Success teams to drive onboarding, adoption, retention, and upsell across North America in a remote Director-level role.

Experienced higher-education technology leader needed to manage advisory services and drive successful outcomes for customers using Ellucian ERP, SIS and CRM solutions in a remote Program Director role.

Lead sales efforts on the US East Coast as an Enterprise Account Director for a high-growth AI legaltech startup, owning pipeline, closing enterprise deals, and expanding customer relationships.

Lead the deployment and optimization of AI-driven retail solutions, partnering with clients and internal teams to deliver measurable business value and operational improvements.

Lead Shield AI’s global Hivemind Application Engineering organization to deliver technical customer success, deploy mission-ready autonomy solutions, and scale sovereign capabilities across allied partners.

Pluralsight seeks an experienced Director of Strategic Customer Success to lead strategy, operations, and teams that drive customer value, engagement, and retention across enterprise accounts.

Lead retention, adoption, and expansion efforts for QAD Redzone’s install-base customers as a strategic Global Account Director focused on driving renewals and upsell growth.

Veriff is hiring a Director of Lifecycle & Customer Marketing to lead lifecycle strategy, customer advocacy, and programs that increase retention, expansion, and lifetime value for its B2B SaaS customers.

LinkedIn is hiring an Account Director for Professional & Financial Services to lead strategic selling of Sales Navigator across key enterprise accounts from a hybrid New York-based role.

A mission-driven role leading Member Success at Common App to scale implementation, operations, and member engagement across institutional, state, and system levels.

Lead SeatGeek’s enterprise Client Success organization to scale teams, drive revenue and adoption, and deliver exceptional outcomes for major sports and venue partners.

Lead regional client engagement and growth as the Director, Partner Success for a pediatric-focused, tech-enabled care organization delivering virtual and in-home services to children with complex needs.

NIQ is hiring an Account Director to drive agency sales of audience data, planning and measurement solutions, focusing on new business and enterprise growth from a remote New York-based role.

Lead strategic expansion and renewal efforts across a book of enterprise accounts, using consultative, value-based selling to drive measurable SaaS revenue growth.

Lead Delinea’s Customer Operations to design scalable customer journeys, own retention and forecasting, and deliver data-driven insights that improve satisfaction and growth.

Lead Redox’s enterprise expansion efforts as Director, Customer Success Enterprise, driving net revenue growth and strategic account penetration across payers, providers, and life sciences.

Lead strategic partner onboarding and operational integration to drive customer success and clinical outcomes for a dementia care-focused healthcare organization.

Lead and scale a high-performing implementation organization at Humata Health, driving end-to-end customer implementations, executive relationships, and continuous process improvements across the business.

ServiceNow is hiring a Client Director (Banking/Finance) to lead executive engagement and drive strategic, multi-million-dollar growth across large enterprise accounts using ServiceNow solutions.

Lead enterprise customer relationships for LinkedIn Talent & Learning, driving growth and measurable ROI through strategic account planning and consultative selling.

Lead and scale Latent’s Account Management organization to drive adoption, retention, and expansion across major healthcare systems while serving as an executive-level customer advocate.

Lead and scale Abnormal AI’s Technical Account Management organization to drive technical success, product adoption, and executive-level retention for high-value enterprise customers.

Senior sales leader sought to manage and grow 15–25 strategic K–12 district accounts across the Western U.S., driving platform adoption and multi-product expansion for HMH.

Lead and scale enterprise customer success for our largest, multi-brand accounts by combining technical execution, advanced project management, and strategic C-suite engagement.

Lead strategic enterprise relationships across North America at Goodstack, driving renewals, expansion, and measurable impact for some of the world’s most recognizable brands.

HMH is hiring a Strategic Accounts Director to lead multi-year, full-portfolio district partnerships across the Central Region and drive growth of K–12 instructional and platform solutions.

Lead LearnUpon’s Customer Success function from Salt Lake City as a strategic Director driving retention, expansion, and operational excellence across a global SaaS customer base.

NBC Sports Next is hiring a Director of Account Management to lead the SportsEngine account team, advance customer success programs, and drive revenue growth through strategic GTM execution.

Lead and develop a high-performing sales leadership team at NBC Sports Next to drive SaaS customer acquisition and revenue growth for SportsEngine and related products.

Lead enterprise payor partnerships and a high-performing Customer Success team to deliver measurable impact from Hippocratic AI’s healthcare LLM within payer organizations.

Senior sales leader needed to own and expand strategic K–12 district partnerships for HMH’s integrated curriculum and Ed platform solutions.

Lead strategic account management and customer success efforts for College Board’s enrollment solutions, driving adoption, retention, and measurable enrollment outcomes across large higher-education partners.

Lead and scale EvenUp’s Customer Success team to drive product adoption, retention, and expansion across SMB, Mid-Market, and Enterprise customers at a high-growth AI-enabled legal tech company.

Lead a high-performing account management organization at NBC Sports Next's SportsEngine to drive client success, retention, and revenue expansion.