Director of Partner Success (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

Rula is hiring a Director of Partner Success to lead and scale strategic relationships with key partners while driving operational excellence internally. This role is approximately 50% external-facing, focused on building trusted, executive-level relationships, and 50% internal-facing, partnering cross-functionally to represent partner needs and translate them into scalable processes and solutions.

The ideal candidate brings strong relationship management skills alongside a proven ability to design, implement, and improve processes in complex environments. You will be comfortable presenting to diverse audiences at strategic accounts, influencing senior stakeholders, and navigating ambiguity to drive outcomes. This role requires a highly organized leader who can manage competing priorities, lead teams effectively, and turn complexity into clarity and action.

Required Qualifications

• 10+ years of relevant experience in a healthcare environment, including client success, healthcare consulting, and/or healthcare operations, and/or implementations

• People management experience, including leading and developing a team of 3+ direct reports

• Strong executive presence and communication skills, with experience presenting to and influencing external customers and senior executive stakeholders; able to think on your feet in high-stakes situations

• Demonstrated experience in process design, implementation, and continuous improvement

• Exceptional organizational and project management skills, with the ability to manage priorities across multiple partner accounts simultaneously

• Data fluency, including experience analyzing and interpreting data using tools such as Google Sheets, Excel, and/or Looker to identify opportunities and drive process improvements

• Ability to translate analysis into clear action plans and partner-specific strategies

• Experience aligning work to OKRs, translating team efforts into measurable, business-impacting outcomes

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience working at or with a health plan (payer), health system, or healthcare services organization, with a strong understanding of the healthcare ecosystem

• Advanced analytics and Excel skills, with the ability to translate insights into high-impact business and partner outcomes

• Expertise working with government programs (i.e. Medicare, Medicaid)

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.