Advanced Technical Account Manager I
Company Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.
But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investmentJob Description
Overview:
The Advanced Cloud Technical Account Manager (TAM) is responsible for managing a portfolio of high-value customers who have implemented Strategy’s cloud technology solutions. This role operates as a trusted advisor—cultivating executive-level relationships, architecting strategic adoption plans, and driving enterprise digital transformation. The Advanced TAM influences product direction, leads complex programs, and establishes best practices to ensure customers realize optimal value and long-term success. Beyond direct customer interactions, this leader collaborates extensively across Strategy’s business units and mentors junior team members.
Responsibilities:
Develop and maintain deep relationships with key stakeholders, including executive and technical leadership, to position Strategy as an invaluable partner.
Analyze customer business objectives and cloud architectures, delivering proactive strategic guidance and advanced recommendations for solution optimization and expansion.
Advise clients on best practices, industry trends, and advanced use cases, strengthening their cloud maturity and operational excellence.
Orchestrate resolution of complex technical and business issues through leadership of cross-functional account teams and rapid response mechanisms.
Lead enterprise-level or multi-account adoption programs, driving measurable business impact and transformation initiatives.
Capture and communicate strategic customer feedback to product management, shaping the product roadmap and championing innovation.
Collaborate with Sales Account Management and executives to identify expansion opportunities and present compelling business cases for growth.
Serve as the escalation point for critical or time-sensitive events, including leading crisis management and post-event reviews to ensure customer success.
Mentor and coach other Technical Account Managers, fostering skill development and knowledge-sharing across the team.
Advise internal business units on market trends, customer needs, and strategic partnership opportunities to drive continuous improvement.
Requirements:
Bachelor’s degree in Computer Science, Information Systems, or related field; advanced degree preferred.
6+ years of experience in technical account management or cloud solutions, with a proven record of strategic influence, leadership, and customer advocacy.
Deep expertise in cloud architectures, products (AWS, Azure, GCP), and digital transformation initiatives.
Exceptional communication, relationship-building, and problem-solving abilities, including executive stakeholder engagement.
Demonstrated leadership in complex program management, crisis resolution, and team mentorship.
Additional Information
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected].
Visit Strategy’s Careers page for additional information.
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