Senior Manager, Mid-Market Customer Success
Skills
- Proven leadership managing and scaling customer success teams
- Strong relationship-building with executive stakeholders
- Experience in B2B SaaS customer success and enterprise solution delivery
- Excellent written and verbal communication skills
- High empathy and customer-focused problem solving
- Comfort with technical concepts and troubleshooting
- Data-driven mindset to define and track CS metrics
- Willingness to travel up to 25%
Responsibilities
- Understand customer usage and identify ways to increase product ROI and adoption
- Drive regular check-ins and QBRs while monitoring client satisfaction
- Identify new business opportunities and develop strategies for retention and expansion
- Maintain trusted-advisor relationships with customer executive stakeholders
- Own frontline resolution of customer issues and escalations
- Build, manage, coach and motivate a high-performing Customer Success team
- Serve as individual contributor on a small portfolio alongside management duties
- Define, track and report team metrics that measure impact on retention, growth and product adoption
- Recommend product improvements to simplify customer workflows and increase value
- Collaborate with Product, Engineering, Sales and Marketing to align messaging and solutions
- Develop a scalable Customer Success strategy to support company growth
- Manage staffing, training, performance management and career development for the department
- Create training materials and workshops to share best practices across the organization
Education
- Bachelor’s degree or equivalent experience
- Ongoing professional development in customer success, leadership or SaaS best practices
Benefits
- Competitive base salary plus equity and 401(k) plan
- Medical, dental, vision, and life insurance
- Paid parental leave and flexible PTO
- Balance Days (additional paid holidays) and paid sabbatical
- Fertility & adoption assistance
- Monthly wellness and professional development allowances
- Pre-tax commuter benefits
- Company-provided laptop workstation
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and develop a high-performing account management team at FiscalNote to drive renewals, expansion, and client success for policy and data-focused SaaS solutions.
Experienced life-sciences agency Account Supervisor needed to lead client relationships, oversee project delivery, and identify growth opportunities across pharma and healthcare accounts.
AvantStay is looking for an Account Manager (Global) to own property owner relationships, improve property performance, and drive cross-functional initiatives while working US business hours.
Experienced Amazon PPC practitioner needed to lead performance storytelling and client strategy for a top e-retail marketing agency, translating data into clear direction across Amazon accounts.
Revi is hiring a Partner Success Manager to drive partner retention, adoption, and product-led growth for its in-store commerce platform in collaboration with Product and leadership.
Aravo seeks a results-driven Renewals Specialist to manage SaaS contract renewals, drive retention and expansion, and collaborate with account teams to deliver win/win outcomes.
Lead the design and rollout of lifecycle frameworks, enablement curricula, and renewal playbooks that increase product adoption and revenue retention for UpGuard’s growing B2B SaaS customer base.
Be the proactive, bilingual advocate who prevents churn, reactivates accounts, and drives growth for Booksy's US customer base.
Situation seeks an organized, proactive Account Executive to support integrated marketing campaigns and content production for live-experience clients from its Midtown Manhattan office.
A fast-growing cloud infrastructure company is hiring a remote Technical Customer Success Manager in Georgia to own strategic enterprise accounts, drive adoption, and deliver measurable customer outcomes.
Experian is hiring a technically fluent Client Success Manager to champion client goals, drive adoption of platform solutions, and deliver measurable outcomes across strategic accounts.
Lead and coach a high-performing Customer Success team at Radicle Health to drive renewals, expansion, and exceptional customer outcomes for human services organizations.
Lead and scale strategic partner relationships and internal operations at a mission-driven remote mental healthcare company, driving outcomes through process design, data fluency, and executive-level influence.
To connect people to the products that bring them joy.
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
