Customer Success Manager (Remote - Virginia)

This position is posted by Jobgether on behalf of PerformYard. We are currently looking for a Customer Success Manager in Arlington, Virginia, United States.

As a Customer Success Manager, you will play a key role in helping clients unlock the full value of a leading SaaS solution by ensuring successful onboarding, adoption, and long-term engagement. This role combines client relationship management, consultative support, and product expertise to create a seamless experience that drives customer success. You’ll work with executives and professionals across diverse industries, providing guidance, training, and best practices while acting as a trusted advisor. This is an excellent opportunity for a motivated professional who enjoys building relationships, solving problems, and growing within a fast-paced, supportive environment. The position is fully remote, offering flexibility while being part of a dynamic and collaborative team.

Accountabilities:

• Build long-term, trusted relationships with customers to ensure successful adoption and retention.
• Guide clients through onboarding, product configuration, and training to meet their unique needs.
• Provide ongoing consultative advice and best practices to maximize customer value.
• Respond to customer inquiries via phone and email, ensuring timely and high-quality support.
• Act as the customer’s advocate internally, collaborating with product and leadership teams to address feedback and improve offerings.
• Use Salesforce and internal tools to manage customer relationships, track progress, and achieve service outcomes.
• Contribute to a positive team culture by actively engaging in activities, feedback loops, and continuous improvement initiatives.

• Bachelor’s degree or equivalent professional experience.
• At least 1 year of experience in Customer Success, Account Management, Account Support, or a related role, ideally in software.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills, with empathy and a customer-first mindset.
• Proactive problem-solver with the ability to adapt in a fast-paced environment.
• Familiarity with CRM or Customer Success platforms is preferred.
• A motivated, curious, and entrepreneurial spirit with a passion for helping customers succeed.

• Competitive compensation plan.
• Medical, dental, and vision insurance, with HSA options.
• Disability insurance and 401(k) plan.
• Generous paid time off and paid holidays.
• Remote-first role offering long-term flexibility.
• Opportunities for professional growth, learning, and career development.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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