CCaaS Solutions Architect - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CCaaS Solutions Architect in Georgia (USA).

This role offers an exciting opportunity to architect and deliver advanced Contact Center as a Service (CCaaS) solutions, primarily leveraging Amazon Connect and related AI services. You will work closely with sales and technical teams to understand customer needs, provide solution guidance, and create compelling demonstrations that showcase value. The position combines pre-sales technical leadership, solution design, and strategic consulting to drive successful customer outcomes. You will influence enterprise-level CCaaS deployments, participate in discovery sessions, and contribute to proposals and architectural best practices. This role is ideal for technically minded professionals who thrive in customer-facing engagements, enjoy solving complex problems, and want to shape the next generation of cloud-based contact center experiences.

Accountabilities

As a CCaaS Solutions Architect, you will:

• Collaborate directly with customers to understand business requirements and map them to technical solutions.
• Deliver compelling demos and presentations to showcase CCaaS and AI-powered customer engagement capabilities.
• Lead discovery sessions, workshops, and technical discussions for mid-to-large scale contact center transformation projects.
• Develop and modify proposals, respond to RFPs, and communicate value propositions effectively.
• Operate as a trusted advisor, owning the technical relationship with customers and providing best-practice guidance.
• Capture and share technical content, reference architectures, and best practices for internal and external use.
• Coordinate with sales, customer success, and technical teams to streamline solution delivery and improve product offerings.
• Provide feedback to product management to enhance the CCaaS solutions portfolio.

Candidates should have:

• 2–3 years of experience in technical sales or pre-sales of CCaaS solutions, preferably with Amazon Connect.
• 2–3 years in customer-facing roles, demonstrating strong presentation and engagement skills.
• Bachelor’s degree in Computer Science, Mathematics, Engineering, or a related technical discipline (or equivalent experience).
• Highly technical and analytical mindset with strong problem-solving abilities.
• Curiosity, adaptability, and fast learning capabilities in emerging technologies, particularly AI and cloud services.

Preferred Skills:

• Proven ability to influence customers and lead technical engagements.
• Familiarity with broader CCaaS platforms (NICE InContact, Genesys, Five9, Avaya, etc.).
• Experience architecting AWS-based solutions and familiarity with AWS services such as Connect, Lex, Comprehend, Transcribe, and QuickSight.
• AWS Certified Solutions Architect – Associate or equivalent experience.
• Team-oriented with strong drive and passion to deliver value.

• Competitive compensation program with annual performance-based bonuses.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401(k) retirement plan.
• Generous holiday and vacation plans.
• Employee referral bonus program.
• Ongoing training and professional development opportunities.
• Opportunity to work on high-impact, enterprise-level customer engagement solutions.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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