Associate Learning and Development Partner, Servicing Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Learning and Development Partner, Servicing Operations in the United States.

This role focuses on enabling employee readiness and supporting organizational transformation within a fast-paced operational environment. You will partner with business leaders, product managers, and cross-functional stakeholders to assess learning needs, design and deliver engaging training experiences, and help teams adapt to change. Your work will include facilitating sessions, creating scalable learning resources, and supporting process and knowledge documentation. You will also guide junior team members and contribute to initiatives that strengthen operational effectiveness and employee skill development. Success in this role requires strong facilitation, communication, and stakeholder management skills, with a learner-first mindset and a focus on continuous improvement.

• Partner with business leaders and subject matter experts to assess learning needs and evaluate content impact
• Facilitate engaging, audience-tailored sessions, including team training, change briefings, and knowledge-sharing events
• Participate in change management processes, ensuring training and content tasks are executed and documented effectively
• Manage complex Servicing Enablement requests, coordinating across teams for timely and effective solutions
• Create or support the development of learning materials such as one-pagers, guided workflows, FAQs, and updates to existing content
• Mentor junior team members in learning experience design, change readiness, and stakeholder engagement
• Maintain and document knowledge systems such as Jira, Confluence, and virtual libraries
• Identify gaps in training, content, or readiness processes and proactively implement solutions
• Align learning and change initiatives with organizational objectives to ensure employees are prepared for evolving business needs

• 3+ years in Learning & Development, Organizational Development, or a related enablement role
• 2+ years of experience in Servicing Operations or an equivalent operational environment within a financial institution or fintech
• Strong facilitation and presentation skills, with the ability to adapt delivery for diverse audiences
• Proven ability to build cross-functional relationships and collaborate at all organizational levels
• Experience using tools like Jira and Confluence, with strong attention to detail and documentation
• Solid understanding of adult learning principles in operational environments
• Excellent written and verbal communication skills, with the ability to simplify complex information

• 5+ years in Learning & Development, Organizational Change, or Program Enablement in fast-paced or regulated environments
• Familiarity with project and change management frameworks
• Skilled in prioritization and time management across multiple initiatives
• Proven track record of independently managing complex projects and meeting deadlines
• Experience leading cross-functional projects related to training, process improvement, or system adoption

• Competitive hourly rate: $27.45—$37.98 USD (base pay dependent on geographic location)
• Bonus and equity opportunities
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
• Generous 401(k) plan with employer matching
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Paid sick leave and supportive family, parental, and military leave programs
• Annual wellness, technology, and ergonomic reimbursement programs
• Social and professional engagement opportunities including team events, employee resource groups, and interest-based clubs
• Flexible remote work with optional in-person collaboration opportunities

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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