Project Manager

** This is a 12-month contract position that has the opportunity to extend **

Our tech client is seeking a detail-oriented and proactive Project Manager to join their Customer Strategy Office (CSO). In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle.

As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success.

Responsibilities

·       Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.

o   Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact

o   Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard.

o   Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives

·       Cross-Functional Team Alignment: Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives

o   Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams

·       Risk and Change Management: Proactively manage changes in project scope, identify potential risks and devise contingency plans

·       Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates

·       3-5 years as a Project Manager in a SaaS environment or organization. examples: technology, high-growth B2B environments, etc.

·       Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product

·       Proven ability to manage multiple projects simultaneously from planning through execution and delivery

·       Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders

·       Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner

·       Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels

·       Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar

·       Bachelor’s degree in Business, Operations, Project Management, or a related field

·       PMP, CAPM, or other relevant project management certifications are a plus but not required

Preferred Qualifications
- PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster).
- CAPM

Compensation Rate: $45-48/hr

• This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **
  

Benefits

• 75% of employee-only Medical & Dental coverage
• Vision - opt-in available
• 401k
• PTO
• Laptop
• Life Insurance, Disability Insurance, AD&D coverage
• Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available

** This is a 12-month contract position that has the opportunity to extend **