Undergraduate Communications Specialist

Position Title:

Undergraduate Communications Specialist

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree

Preferred Qualifications:

Degree in business, communications, or related field

Demonstrated administrative/programmatic support experience

Strong written communication skills, including experience creating program materials, web content, and messaging for social media.

Experience with event planning and logistics coordination

Demonstrated proficiency with Microsoft Excel, Publisher, Office 365, and Qualtrics, as well as design and communication tools such as Canva and Adobe Creative Suite.

Demonstrated experience with database systems, including managing, cleaning, analyzing, and reporting on data

Job Description:

The Ivy College of Business Undergraduate Student Services Office is seeking a detail-oriented Undergraduate Communications Specialist. This position plays a key role in supporting student engagement, orientation programming, and front office operations within the college.

The Undergraduate Communications Specialist will be responsible for developing and managing communication strategies that support Ivy Undergraduate Student Services orientation and other student service initiatives. This includes creating and maintaining print and social media messaging for incoming students, managing logistics  for orientation programs, and communicating with students and families throughout the process. The role also provides vital support for daily front office operations and co-manages a team of 8–9 student office assistants.

Key Responsibilities:

• Compose, review, and edit orientation-related communications, including email correspondence, printed materials, and web content for incoming students and their families.

• Provide logistical support for orientation program registration and advisor scheduling procedures.

• Manage orientation program databases, student records, and student information systems that support the programmatic efforts of the Ivy Orientation Coordinator.

• Coordinate the Ivy orientation open house, interact with orientation students and families,  and assist in managing Ivy Cyclone Aides (student orientation assistants).

• Create and distribute regular correspondence through the Ivy Undergraduate Student Services social media accounts.

• Support daily front desk operations including walk-in traffic, appointment scheduling, and student information services.

• Provide administrative assistance to the advising and student services teams.

• Assist with content development and maintenance for the Student Services website

This role offers you the chance to make a meaningful impact on students as they first connect with the Ivy College of Business. You’ll have the chance to train under a seasoned team member who brings deep knowledge of orientation systems and tools, while also enjoying the autonomy to propose creative ideas and develop your own initiatives. It’s an exciting time to join the team as we prepare to welcome the next generation of students!

The ideal candidate will possess exceptional written, visual, and verbal communication skills, along with strong organizational abilities and keen attention to detail. Proficiency with computer systems and databases is essential, as is a demonstrated commitment to providing excellent customer service. The successful candidate will have strong interpersonal skills, the ability to manage multiple priorities, and a talent for problem-solving and conflict resolution. They should be comfortable working independently as well as collaboratively in a fast-paced, student-centered environment and be able to interact effectively with individuals across various backgrounds and roles.

The candidate will be hired as a Communications Specialist I.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Level Guidelines
• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS806

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date:

July 29, 2025

Posting Close Date:

August 5, 2025

Job Requisition Number:

R17480