Senior Instructional Designer & Trainer

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

• The Senior Instructional Designer & Trainer will work closely with the Vice President of Talent Development to implement strategic learning initiatives that promote employee growth and align with our organizational goals. You will design, develop, and deliver education and development solutions that increase the skills, knowledge, abilities, and growth of employees at every level of the company. Additionally, you will collaborate with HR and other internal teams to ensure the success of training programs and contribute to creating a continuous learning culture.

• Creating high-quality training programs, including eLearning and instructor-led sessions, using tools such as Articulate and Camtasia.
• Partnering with internal subject matter experts and external vendors (as needed) to develop content aligned with organizational needs and objectives.
• Conducting instructor-led training using a variety of techniques, such as role-playing, simulations, and group discussions.
• Managing our Learning Management System (LMS), including creating content and serving as a backup administrator, and promoting the adoption and impact of the LMS throughout our organization.
• Conducting needs assessments and skill gap analysis to design targeted training programs.
• Gathering feedback and analyzing training effectiveness, continuously improving the quality of our training offerings.
• Developing strategies to promote a culture of continuous learning, including implementing effective communication programs, recognizing employee achievements, and encouraging participation.
• Leading training projects from kickoff through delivery and evaluation, including scoping needs, developing timelines, coordinating stakeholders, managing resources, and ensuring high-quality instructional design and facilitation outcomes are achieved.
• Bringing instructional design expertise through structured processes and tools such as requirements gathering frameworks, facilitation guides, and standardized templates to further streamline the department’s work and ensure consistency, quality, and scalability across learning initiatives.
• Carrying out a variety of administrative responsibilities that support the Talent Development function, such as scheduling new hire and ongoing trainings, drafting the departmental newsletter, sourcing and evaluating courses for LMS release, generating reports, and monitoring and responding to inquiries from the Talent Development inbox.

• Experience with, or enthusiasm for learning, artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity
• Bachelor’s degree or equivalent work experience
• 4-6 years of experience in learning and development, talent management, or a related field
• Proficiency in eLearning tools like Articulate; experience with video/audio editing tools (e.g., Camtasia, Snagit) is a plus
• Strong project management skills, with the ability to manage multiple priorities
• Excellent written and verbal communication skills, with the ability to work effectively with stakeholders at all levels
• Ability to analyze and evaluate training programs and develop solutions based on feedback
• Experience managing learning systems (LMS) is preferred

Employee Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.