Manager, Sales Support
Skills
- 5+ years in Sales or Revenue Operations with at least 2 years managing people
- Strong knowledge and hands-on experience with Salesforce (SFDC) and CPQ
- Proven experience building and scaling sales support processes in high-growth/SaaS environments
- Strong business acumen with the ability to translate sales needs into operational processes
- Analytical and problem-solving skills with a bias for execution and process documentation
- Excellent collaboration skills across Sales, Finance, Legal, Marketing, and Systems teams
- Experience with QA/UAT and documenting system/process changes
Responsibilities
- Lead, coach, and develop a team of Sales Operations Specialists, including senior contributors
- Provide structure, clarity, prioritization, and operational oversight for the sales support function
- Drive process improvements for quoting, billing, approvals, and other sales support workflows
- Partner with Sales, Finance, Legal, and Systems teams to resolve operational issues and align requirements
- Serve as a strategic thought partner for Salesforce and CPQ, coordinating feedback with GTM Systems
- Lead and contribute to QA and UAT for process and system enhancements, documenting outcomes
- Establish and monitor operational metrics to proactively identify improvement opportunities
- Participate in day-to-day operations and provide hands-on support when needed
Education
- Bachelor’s degree or equivalent work experience in a related field
- Relevant certifications or coursework in Salesforce, CPQ, or Revenue Operations a plus
Benefits
- 100% remote work environment
- Generous PTO including vacation, sick time, and paid holidays
- 12 weeks paid parental leave
- Comprehensive medical, dental, and vision benefits
- 401(k) with a 5% company contribution regardless of employee contribution
- Life and disability insurance
- Stock options for full-time employees
- One-time $500 home office reimbursement
- Annual education and professional development allowance
- $75/month digital reimbursement
- Access to BetterUp coaching and development platform
Average salary estimate
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