Senior Business Systems Analyst, AI
About the Role
HubSpot's Business Acceleration Team (BAT) seeks a Senior Business Systems Analyst (BSA) with a strong track record for delivering results. As a beacon of innovation in our rapidly evolving landscape, this role calls for someone who can harmonize AI-driven strategies across various stages of the post-sale customer journey
As a Senior BSA, you’ll operate at the intersection of AI, engineering, and business strategy to design and deliver solutions that scale across Customer Success. You’ll move from experimentation to operationalization, influencing technical direction and ensuring our AI solutions maximize Gross Revenue Retention (GRR) and other critical outcomes.
What You’ll Do
- Own High-Leverage Projects: Independently scope, design, and deliver AI-driven solutions that solve complex, ambiguous problems in rep and customer workflows.
- Lead POC Development: Rapidly prototype and rigorously validate AI solutions, ensuring scalability and business impact.
- Quantify and Optimize Impact: Model and measure improvements in retention, customer health, and efficiency; prioritize roadmap items based on data.
- Cross-Functional Influence: Partner with leaders across Customer Success, Ops, and Product Engineering to align on direction and investment.
- Mentor and Uplift: Share expertise, coach junior team members, and set standards for solution design and experimentation.
- Shape Strategy Through Innovation: Actively scout new AI capabilities and propose high-impact applications for HubSpot.
What We’re Looking For
- Advanced technical proficiency: strong SQL, Python, API fluency, and experience deploying AI/LLM-based solutions.
- 5–7+ years relevant experience in SaaS, with proven track record of delivering tech-enabled business impact.
- Strong stakeholder communication skills; able to translate complexity into clear, actionable recommendations.
- Demonstrated ability to drive projects with minimal oversight and align cross-functional stakeholders.
Expectations
- Domain Expertise: Advanced; independently solves complex problems, proposes new approaches.
- Execution: Delivers high-impact outcomes with limited supervision; influences decision-making.
- Impact: Mistakes could significantly disrupt team operations or short-term plays, requiring foresight.
- Collaboration: Trusted collaborator across multiple teams; able to navigate conflict productively.
- Change Agility: Models adaptability, champions change, and guides others through uncertainty.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Average salary estimate
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