Lead, Franchise Account Management

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Lead, Franchise Account Management (internally titled Lead, Franchise Partnerships), you operate as a trusted advisor and strategic partner to our franchise clients, guiding them toward long-term success and account growth. You manage a portfolio of high-value franchise relationships and take ownership of delivering value through effective account planning, retention strategies, and expansion initiatives. You serve as a mentor to junior team members, help establish scalable playbooks, and collaborate cross-functionally with Sales, Product, and Support teams to ensure alignment on franchise partner goals. You bring deep expertise in customer engagement and a proactive, solution-oriented mindset to help franchises drive operational excellence and revenue growth. Your success is defined by partner satisfaction, account expansion, retention, and your impact on team performance and playbook evolution.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What You Do Each Day

• Build and deepen strategic relationships with executive-level franchise stakeholders to maximize account value
• Drive account growth through holistic strategies that include upselling, cross-selling, and expanding platform usage
• Collaborate with internal teams to tailor solutions that align with each franchise’s business goals and operational needs
• Lead high-impact business reviews and performance check-ins to reinforce value and uncover growth opportunities
• Develop and refine account management best practices and playbooks based on franchise lifecycle insights
• Support renewal efforts by addressing risk early and demonstrating tangible outcomes tied to our solutions
• Analyze account data to identify trends, surface opportunities, and guide decision-making
• Mentor and support onboarding and development of junior team members within the franchise partnerships team
• Represent the franchise perspective in cross-functional initiatives to improve product, service, and support models
• Travel periodically to meet with franchise clients in person, building trust and alignment on growth strategies

Qualifications

• 5+ years of experience in account management, customer success, or partnerships; 3+ years acceptable with demonstrated success managing complex, multi-stakeholder accounts
• Experience working with complex organizations such as franchise systems, OEMs, distributors, or large enterprise environments (i.e. GE, Cisco, etc.)
• Proven success in growing and retaining B2B accounts, particularly with multi-location or complex clients
• Experience using CRM and data tools to monitor account health and drive strategy (i.e. Salesforce, Looker)
• Bachelor’s degree or equivalent work experience required

What Will Help You Succeed in This Role

• Strategic thinker who thrives in fast-paced, relationship-driven environments
• Excellent communicator with strong executive presence and facilitation skills
• Self-directed with a high level of ownership and a growth mindset
• Comfortable balancing long-term strategy with day-to-day execution
• Passionate about improving customer experience and driving partner success

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. 

This role is open to candidates and the expected salary range for this role is $88,000-$110,000 OTE ($74,800-$93,500 + 15% variable bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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