Assistant Restaurant Manager - Hotel Polaris

Overview

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Restaurant Assistant Manager to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Maintains fine dining service standards, assists servers and hosts on the floor during service periods, and supervises restaurants where applicable.
• Ensures guest and team members’ satisfaction while assisting on the floor.
• Monitors team members to ensure performance expectations are met.
• Trains team members to follow restaurant procedures and sequence of service.
• Provides feedback to team members based on observation of service behaviors.
• Assists in supervising daily shifts operations.
• Supervises restaurant and all related areas in the absence of the General Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the department the departmental goals to produce desired results.
• Ensures all team members have proper supplies, equipment, and uniforms.
• Communicates to Chef and Managers on any issues regarding food quality and services levels.
• Assists in ensuring compliance with all restaurant policies, standards, and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Performs all duties of the restaurant team members and related departments as necessary.
• Opens and closes restaurant and bar; ensures all the side-work is executed properly.
• Interacts with guests to obtain feedback on product quality and service levels.
• Encourages team members to provide excellent customer service and with Wave Service standards.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Conducts inventories to maintain par levels.
• Ensures all end-of-day cash outs are completed correctly, sends out end-of-day reports via e-mail.
• Shows impeccable knowledge of the menu and wine list, able to offer pairing suggestions to restaurant guests.
• Works with the following software applications: OpenTable, Micros Symphony, Alice, Microsoft Office.

Qualifications

• High School degree or GED is required. Bachelor’s degree in Hospitality or Food & Beverage industry is highly preferred.
• Minimum of 1-3 years supervisory experience in the Food & Beverage industry required; or equivalent combination of education and experience.
• 3-5 years of Assistant Restaurant Manager experience; full-service dining or hotel experience preferred.
• Experience in a comparable AAA Four Diamond/Four Star hotel or higher is highly desired.
• Certified Professional Food Managers certification.
• Excellent communication skills, highly organized with strong attention to detail.
• Flexibility to work mornings, evenings, weekends, and holidays, based on business needs.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Salary range: $59,000 - $62,000/yr

Application deadline: This job posting will close on 9/26/2025 or until the position has been filled.

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