Operations Documentation and Process Improvement Specialist

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Operations Documentation and Process Improvement Specialist is responsible for the accurate preparation, formatting, editing, management, and storage of Operations documents. This role ensures the integrity, consistency, and timely availability of internal and external documents while adhering to organizational and regulatory standards. This position will work collaboratively across the organization to assist the Operations training department in designing and delivering learning solutions that will empower employees to effectively understand company guidelines and laws associated with conducting background checks. 

Responsibilities

• Oversee the document control process, including document creation, revision, storing, retrieving, and archiving of a wide range of documents to include reports, contracts, correspondence, training documents, and presentations ensuring they are up-to-date, accurate, and compliant with company and industry standards and regulations. 
• Maintain version control and track revisions to ensure the most current documents are accessible by utilizing document management software and systems (e.g., SharePoint, DocuSign, Adobe Acrobat, Microsoft Office Suite).
• Ensure all documents adhere to branding, formatting, and quality standards by assisting with the creation and management of document templates and style guides.
• Assist with the design, delivery, and implementation of training programs as well as provide training and support to team members on document standards and procedures as needed.
• Work effectively with subject matter experts, product, compliance, quality teams and professional services to assist in designing, delivering, and evaluating effective training materials and content.
• Maintain in-depth working knowledge of all court reporting guidelines.
• Interact with team-members and other departments as a subject matter expert (SME) for all products fulfilled by the Public Records Department.
• Handle confidential and sensitive information with a high level of discretion.
• Support document process audits and compliance reviews as needed.
• Perform other duties as required.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize, and work under tight deadlines.
• Excellent written and verbal communication skills.
• Strong communication skills
• Strong writing and documentation skills
• Experience in working with cross functional teams, building alignment and collaboration
• Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
• Ability to adapt to last minute instructions with little-to-no notice .
• Has general professional knowledge or possesses specialized vocational/technical skills for a variety of technical or administrative policies and procedures.
• Sound understanding of the skills and working knowledge required for a variety of practices and procedures.
• Assignments are specialized in nature and usually require originality where the individual relies on experience and judgment.

Preferred Skills and Qualifications

• Familiarity with document management systems (DMS) and collaboration tools.

Education and Experience:

• High School diploma or equivalent; Associate’s degree in Criminal Justice, Education, or Business Admin preferred
• Minimum 2 years of relevant experience to include creating and maintaining both paper and electronic records/documentation management, administrative records, correspondence, etc
• Proficient in MS Office applications
• Extensive knowledge of the Fair Credit Reporting Act (FCRA) highly preferred.

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical• Dental• Vision• Paid Life/AD&D Insurance• Voluntary Life Insurance• Short- & Long-Term Disability• Flexible Spending Accounts• 401K• Generous Vacation and Sick Program• 10 Paid Holidays• Education Assistance Program• Business Casual Attire• Generous Referral Program• Employee Discounts and Rewards• And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee