ADMINISTRATIVE HOUSING MANAGER

Under the direction of the Vice President of Manhattan and with wide latitude for independent initiative, judgement and decision making, the Administrative Housing Manager is responsible for the following functions within the department:

- Act as liaison between the Vice President for Manhattan and Residents Association Leaders, functioning as a resource for identifying problem areas and developing actionable solutions.
- Ensure timely and effective communication between the VP and other PHO divisions.
- Coordinate with multiple stakeholders to address and resolve issues escalated to the Office of the Vice President.
- Serve as a key member of the VP’s team, offering strategic support and collaboration to implement change management initiatives and business process improvement plans.
- Provide guidance and operational support to the management team to drive performance and service delivery.
- Review existing operational and administrative procedures across developments; identify gaps or inefficiencies; and provide strategic recommendations to ensure standardized, effective, and compliant implementation of best practices.
- Identify and support operational and project management initiatives, ensuring effective coordination among staff and leadership teams.
- Track and evaluate departmental metrics and performance goals; analyze service delivery trends and recommend improvements.
- Coordinate matters of institutional importance on behalf of the VP, including personnel matters, managing correspondence, and overseeing key projects that support a robust organizational infrastructure.
- Represent the Vice President in meetings with executive staff and internal/external stakeholders; participate in working groups and committees as needed.
- Develop and deliver training modules to support development/neighborhood staff. This includes creating instructional content on property management operations, resident engagement, emergency response, PACT/RAD transitions, and performance tracking to promote staff capacity-building and operational consistency.
- Manage and lead special projects as assigned.
- Perform other related duties incidental to the work listed above.

Note: Candidate must have the ability to work a flexible schedule.

NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Housing Manager to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

https://bit.ly/55aProgram

Additional Information

1. A Motor Vehicle Driver’s License valid in the State of New York.
2. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED IS FOR THE SAME TITLE.
3. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4. NYCHA residents are encouraged to apply.
5. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ADMINISTRATIVE HOUSING MANAGER - 10018

One (1) year of permanent service in the title of Housing Manager.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.