Sr. Director, Warehouse/Logistics

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Reporting to the VP of Logistics, the Senior Director, Warehouse Operations will have an extensive background in strategic/tactical logistics and supply chain management including process innovation, benchmarking and key performance measurements, customer coordination, customized logistics solutions, and lead-time and cost reduction strategies.

You are responsible for leading the Finished Goods Distribution and Parts Warehouses in North America. As the Group Leader, you have direct oversight of 6+ million square feet of warehouse space within 16 locations and will partner with numerous third-party logistics companies and executives, and will collaborate with internal stakeholders, including SVP of Supply Chain, Head of Finance, SCM, and other Logistics functions and division heads.

You will oversee operational procedures, including analyses and forecasts of customer shipping requirements, and planning and development of logistic programs. In addition, you will support the development of methods and procedures for inventory and distribution management.

This role will be responsible for designing, implementing, maintaining, and optimizing warehouse automation equipment and systems using AI technologies.

• Design and Implementation of AI-based Automation Warehouse:

• Design and implement warehouse automation facility for bulk and heavy items (REF, WM, TV)

• Select and integrate hardware and software components for the automation system

• Evaluate and optimize the performance of the automation system

• Manage project schedules and budgets with ROI analysis

• Organize and manage project teams

• Understanding the latest market technology and establishing an implementation plan

• Analyze warehouse operation data and create models

• Develop and apply AI algorithms

• Perform predictive modeling and optimization. Make business-related decisions involving multiple factors that may be ambiguous in nature. Decisions on matters significantly impact business operations, financial results, and customer/vendor relationships.

• Manage and measure logistics processes including shipping, warehouse, inventory management, and damaged product claims to identify exceptional or high-cost deviations and make procedural decisions outside the scope of established guidelines.

• Manage strategic distribution network planning and 3PL contracts/coordination, with a continuous focus on process creativity, customer service improvement, waste reduction, and cost savings innovation.

• Manage continuous improvement planning with the executive SCM management of strategic trading partners to improve scorecard performance and service levels and reduce cost, lead time, and overhead.

• Champion for the identification, root cause analysis, isolation, and reduction of vendor compliance and service level charge-backs. Manage aggressive SCM and Logistics policies to develop and manage customer scorecard improvement; focus on speed, quality, and OTRQ.

• Partner with the sales and marketing business teams, and customer resource management, and assist with continuous logistics improvement.

• Responsible for weekly, monthly, and quarterly KPIs and performance reviews. Conduct a comparative review of all 3PL activity and cost analysis monthly and reports through senior management.

• Analyze logistics data, identifying and predicting deviations from the process, and making procedural changes to take advantage of increased opportunities for efficiency or correct inefficiencies within the logistics systems

• Manage the distribution process from factory to customer delivery, focusing on the following:

- Space management within the warehouse facility.

- Outbound shipping and delivery to customer distribution or retail centers.

- Warehouse information systems management

• Select, hire and manage the performance of departmental staff.

• Manage departmental operating budget.

• Present to external and internal executives

• Make recommendations for agreements with third party vendors

Skills and Qualifications

• Bachelor’s degree

• 12+ yrs supply chain experience

• 10+ years of supervisory experience

• Advanced Excel, SAP, WMS, ERP Expert knowledge of specific logistics and supply chain operations.

• Expert supply chain operations of processes from the factory to the customer. Is able to identify and predict unlikely problems within the delivery cycle and has the scope of authority to make changes to processes, and personnel, to meet departmental objectives.

•  Ability to travel without restrictions within the United States and Canada, up to 50% of the time depending on department and business needs. Travel may include overnight travel via car or airplane.

Preferred:

• Master’s degree in business, supply chain, or logistics is desirable

• Supply Chain Certification desirable

• Experience in a global company

• Experience in consumer electronics and/or home appliances

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

The salary range for this role, for candidates based in California, is expected to be between $280,000 and $295,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.