Operation Manager, Williamsburg, Brooklyn NY

We are currently on the hunt for an ambitious and passionate Mid Operations Manager to join our US Ops Team. The position is based in Brooklyn, NY.

What is Oppizi?
Oppizi is the first major multi-channel player in offline performance-marketing. We’ve built a technology which enables tracking, scaling and optimisation of flyering campaigns. We offer 3 channels, Hand-to-hand (in people’s hand), Door-to-Door (in people’s mailbox or on their cars), Direct Mail (in people’s mailbox via national post service). We operate in 12 countries, the main ones being Australia, New Zealand, France, UK, US, and Canada. We are very privileged to work with flagship accounts like Uber, UberEats, DoorDash, Getaround, DiDi, Deliveroo and many others.

Work Type: Onsite, NYC office
Start Date: August - September
Schedule: Monday-Friday, Full Time
Employment Type: Full-time contract

Job Description:

• Lead, motivate, and support our operational cities in the US within a time-sensitive and demanding environment. Provide ongoing coaching, mentoring, and support to team members and trainees;
• Liaise and coordinate campaigns. Prepare and present client reports, campaign optimization, and KPIs;
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service;
• Organize logistics between the cities. Work closely with legal departments to ensure activities remain compliant;
• Report directly to the General Manager and work closely with high-level management to determine values and mission, budget reviews, client reports, and cost plans;
• Meet regularly with clients, provide them with reports, campaign summaries, and more;
• Ensure operational activities remain on time and within a defined budget. Prepare and control inventory;
• Manage and plan customer support along with the customer success department;
• Recruit resources, conduct interviews, and oversee high-level HR duties;
• Support and assist technology development.

• Proficiency in Spanish (C2)
• 3-7 years of experience in management;

• 3-7 years of experience in operations in a startup/scale-up;
• Excellent English writing and oral skills;
• Strong experience in Google Spreadsheets; SQL skills are a plus;
• You have an entrepreneurial spirit/experience with a strong growth mindset;
• You are adaptable and comfortable with a fast-paced environment;
• You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows.

• Competitive salary + yearly bonus 
• 4 Free lunches per week
• Health insurance after 60 days (dental and vision)
• Possibility to grow quickly in the company for high performers
• Fast-growing startup
• Entrepreneurial environment
• Possibility to work 1 month per year in one of our offices (NYC, London, Rotterdam, Berlin, Paris, Sydney, Melbourne...) NB: for excellent performers or if an employee is required to work from another location than their "normal workplace."