Director, People Planning & Programs

Position: Director, People Planning & Programs

Reports To: Chief People Officer

Location: United States (Remote)

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role:

We’re hiring a Director, People Planning & Programs to serve as a strategic operating partner to our Chief People Officer (CPO) and global People leadership team (PLT). This is a strategic, execution-heavy role responsible for ensuring our People function has a strong operating rhythm to scale in a fast-growing, remote-first company.Unlike a traditional HR role, this position will act as the program architect and operator for high-impact people initiatives for the CPO. You’ll be a force multiplier for our People leadership team, a key cross functional stakeholder to ensure structure, speed, and flawless execution in a fast-paced, global (US + India) environment. This is a Director-level individual contributor role with high visibility across the organization.

What You'll Do:

People Program Project Management Office (PMO)

- Establish and lead a Program Management Office (PMO) for the CPO to drive accountability for critical people initiatives. 

- Develop and maintain templates, planning tools, milestone tracking, and reporting cadences.

- Act as a central coordination point, ensuring accountability, momentum, and consistent cross-functional progress across the people team.

Planning & Budget Operations

- Partner with PLT and finance to manage people team budgets and forecasts

- Translate strategy into actionable operating plans that align with people team strategy and goals

- Track and report on key people operating metrics to inform decision-making and strategy refinement 

Strategic Projects & Team Operating Rhythm

- Incubate and drive strategic people programs from concept to execution, owning timelines, stakeholder engagement, and delivery.

- Design and lead the People team’s annual and quarterly planning, goal setting, and operating cadences.

- Build executive-ready materials (dashboards, decks, narratives) on people team operating metrics and progress

- Ensure the people team operates with focus, discipline, and transparency through scalable rituals and accountability frameworks.

Internal Communication & Change Management

- Build and run a comms engine for the People org—ensuring clarity, consistency, and engagement across global teams.

- Partner with PLT and external stakeholders to drive change management and adoption of new programs and tools.

- Ensure US and India teams stay aligned and informed on priorities and progress.

• Have 12+ years in People Strategy, HR Program Management  or Chief of Staff roles
• Thrive in remote-first, global companies and know how to navigate asynchronous teams, especially across the U.S. and India.
• Have exceptional program management and operating rhythm instincts, with a track record of building scalable systems.
• Are a strong storyteller and communicator who brings teams along with clarity and purpose.
• Love solving complex problems, bringing order to ambiguity, and creating structure where none exists.
• Can confidently work with executive stakeholders while getting deep into the details when needed.
• Have strong analytical chops—you use data to tell stories, shape strategy, and drive accountability.
• Prior experience working in or preparing for US public company environments (or IPO transition).
• Highly structured, execution-driven, with a bias for action and detail.
• Are AI-curious and eager to explore emerging technologies to improve the way we work, collaborate, and deliver impact.
• Experience in consulting is a plus 

Equal Employment Opportunity Information:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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