Strategic Account Field Representative - Portland

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. 

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

The Strategic Account Field Representative is responsible for building and maintaining strong relationships with clinics and health systems in the Greater Portland area (Portland, Beaverton, and Vancouver, WA) , and nearby communities. The focus is to increase appropriate referrals to Headlight Health while making things easier for providers, office staff, and patients. This position suits someone who cares deeply about access to mental health care and who enjoys being active in the field with clear goals and accountability. 

The right person for this role is confident, prepared, and professional. You communicate clearly, listen carefully, and stay positive even when there are setbacks. You like to plan your week, track your own progress, and take responsibility for results. You do not wait for someone else to fix a problem if you can help move it forward. You enjoy building relationships over time and bring some warmth and humor into your work while respecting clinic culture and boundaries. 

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

• Territory and relationship management, Develop relationships with clinics and health system partners in designated areas. 
• Develop and follow an annual territory plan with clear activity and growth goals, created with your manager. 
• Build strong working relationships with physicians, advanced practice providers, office managers, medical assistants, nurses, social workers, and care coordinators. 
• Education and referral growth, Schedule regular visits and touchpoints with clinics in your territory. 
• Explain when to refer to Headlight Health, how to refer, and what patients can expect after a referral. 
• Lead or support staff meetings, brief in service sessions, and community events that highlight our mission and services. 
• Use of data and feedback, Monitor daily and weekly referral activity from your accounts. 
• Work with internal teams to improve conversion from referral to scheduled appointment. 
• Document visits, calls, and key insights in company tools and use that information to refine your plan. 
• Share what you hear from clinics so that Headlight Health can continue to improve the experience for partners and patients. 
• Compliance and privacy, Follow all Headlight Health policies related to patient privacy and security of information. 
• Treat all referral and patient details as confidential and handle them only in approved ways. 

• Referral volume and growth targets for your territory are reached or exceeded. 
• Clinics know and trust you and reach out when they need help or have questions. 
• The territory is well covered and key clinics are not left without contact for long stretches without a clear reason. 
• You provide clear, useful feedback that helps the organization improve processes and patient access. 

• Bachelor’s degree or equivalent experience in business, marketing, healthcare, or a related area. 
• Experience in healthcare field outreach, account management, pharmaceutical, device, or similar roles. 
• Understanding of the behavioral health space or the ability to learn it quickly. 
• Proven record of meeting or exceeding growth, sales, or referral targets. 
• Strong communication and relationship building skills with clinical and non-clinical staff. 
• Comfort working independently, managing your own schedule, and reporting on your results. 
• Valid driver’s license and reliable transportation, with comfort driving in winter conditions. 
• Existing relationships with healthcare providers or clinics in the region, preferred but not required.
• Experience with common electronic health record systems and referral workflows, preferred but not required.
• Comfort using a customer relationship management system and basic reports or dashboards, preferred but not required.

• W2 role with competitive compensation
• Medical, Dental and Vision on the first of the month after employment
• Paid Vacation, Sick, and Holiday time
• Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. 
• 401(k) plan with company contribution
• Opportunity to work in a cutting-edge healthcare technology environment
• Professional development opportunities and training
• Collaborative and supportive work culture
• Impactful role contributing to the enhancement of patient care and healthcare processes

If you need any accommodations for your interview please email [email protected] prior to scheduling.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

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