SMB Sales Manager

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As a new business Sales Manager you will lead and develop a team of SMB Account Executives within a fast-paced environment. Your leadership will have a direct impact on the growth of the new business team, the development of your team, and Front’s success. This role will require strategy, urgency, and the ability to drive a team to exceeding revenue targets.

What You Will Do:

• Hire, train and develop an accomplished team of full cycle small business and/or mid-market Account Executives

• Develop and coach the sales, product, and industry skills of each team member

• Drive outbound pipeline across your team through KPI management and rigor

• Assist your team throughout their sales cycles to help them land new business ranging from tactical to highly complex/multi-stakeholder

• Regularly report on both team and individual results and forecast your business with accuracy on a monthly/quarterly basis

• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• Collaborate with peers and cross functionally to drive cohesive processes and ensure alignment

• Experience leveraging a CRM (Salesforce) to manage your business and pipeline

What You Will Need:

• This role is based in Chicago (hybrid) candidates must be in Chicago

• 2+ years of experience building and managing a high performing SaaS sales teams

• Successful track record of 100%+ of quota achievement as both a manager and as an individual contributor

• Experienced selling to Enterprise level accounts as an individual contributor or manager

• Experience driving outbound pipeline and closing business of outbound origin

• Previous experience recruiting, retaining, and developing sellers

• Experience managing and improving full cycle account executive KPIs

• High level of business acumen and understanding of how revenue leaders think

• Previous experience selling into Customer Support is preferred but not required

This is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice