Sales Development Representative - job 1 of 2

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As a hybrid Inbound and Outbound Sales Development Representative (SDR), you will be responsible for generating new business pipeline by both qualifying inbound leads and proactively prospecting new accounts. This role is for ambitious individuals who can manage a high-velocity, top-of-funnel sales process while also being strategic in their approach to target accounts. You will partner with the sales team to uncover new opportunities and help prospects understand the value of Front. This position requires a competitive spirit, a high sense of urgency, and a passion for sales.

What will you be doing?

• Deliver a best-in-class customer experience for prospects and potential customers of Front.

• Quickly identify, qualify, and follow up on inbound leads, such as demo requests and trial sign-ups, via phone, email, and InMail.

• Engage in high-velocity outbound activities, including phone calls, emails, and LinkedIn outreach, with strategic and personalized messaging to prospects within a targeted book of business.

• Become a product expert on the entire Front platform, its value proposition, and the competitive landscape.

• Leverage excellent communication and business acumen to build relationships with leads and prospects.

• Qualify potential customers to generate new business opportunities and set appointments for Account Executives.

• Maintain and update accurate records of all interactions and findings in the CRM.

• Partner with marketing, sales, and operations to optimize deal flow and improve lead quality.

What skills and experience do you need?

• Experience in a business development or sales-related role is preferred.

• Familiarity with proactive prospecting and outbound outreach, or a demonstrated ability to develop this skill.

• Stellar written and verbal communication skills.

• Strong business acumen and a self-motivated, proactive approach.

• A great attitude, competitive spirit, and a love for teamwork.

• The ability to thrive in a fast-paced and ambiguous environment.

• Experience with CRM software, especially Salesforce, is a plus.

• The ideal candidate has a growth mindset, is eager to learn, and envisions themselves in a sales career.

This is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice