Administrative Assistant

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

We are seeking a highly organized and proactive Administrative Assistant to provide comprehensive support to our team, including the VP of Demand Generation. This role is ideal for someone who thrives in a fast-paced, dynamic environment, excels at managing multiple priorities and has a keen interest in supporting a high-impact marketing leader. The Administrative Assistant will be a trusted partner, ensuring smooth day-to-day operations and enabling leaders to focus on strategic priorities.

Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). 

Key Responsibilities

• Administrative Support

  • Manage and optimize the multiple calendars, ensuring efficient time allocation across meetings, travel, and strategic priorities.

  • Handle scheduling, meeting logistics, agenda preparation, and follow-up actions.

  • Anticipate needs and proactively resolve scheduling conflicts.

• Communication & Coordination

  • Serve as a liaison between the leadership, including our VP of Demand Generation and internal/external stakeholders.

  • Coordinate cross-functional alignment with marketing, sales, operations, and executive leadership teams.

  • Maintain confidentiality while handling sensitive information.

• Travel & Event Management

  • Coordinate domestic and international travel arrangements.

  • Assist in planning team meetings, leadership workshops, and offsites (onsite and virtual).

  • Manage travel expenses, reconcile receipts, and submit expense reports in a timely manner.

• 5+ years of experience as an Administrative Assistant

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Excellent written and verbal communication skills.

• High level of discretion and professionalism in handling sensitive information.

• Proficiency with Google Workspace (Gmail, Docs, Sheets, Slides, Calendar), Zoom, and project management tools (Asana, Trello, or equivalent).

• Experience in marketing, sales, or tech industry a plus.

• Proactive and resourceful—anticipates needs before they arise.

• Strong attention to detail and commitment to high-quality work.

• Adaptable and calm under pressure in a fast-paced environment.

• Collaborative and able to work effectively with senior stakeholders.

Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). 

This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$102,600-$147,545 USD Base Salary 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.