Head of AI Transformation
FERMÀT is the AI native commerce platform that optimizes shopping experiences, leading to best-in-class shopper engagement and conversion. We help brands transform clicks into conversions with dynamic, personalized shopping experiences—built and optimized in minutes.
Backed by VMG, Bain Capital Ventures, Greylock, QED, and named The Information’s #1 commerce startup, we’re a 70+ person team based in SF, Austin, NYC, and Bangalore. As a fast-growing Series B company, we’re building the infrastructure for the future of online retail—and we’re just getting started.
About the Role
As Head of AI Transformation at FERMÀT, you’re not just helping the team close deals - you’re architecting the future of how enterprise brands think about and execute AI-driven digital transformation.
This role will blend traditional consulting with deep technical partnership and strategic advisory work. You will own the program by which our prospect-turned-clients operationalize the FERMÀT platform to transform their entire commerce strategy.
Think one part solutions consultant, one part strategic advisor, one part change agent.
This role reports directly to the SVP of Revenue.
What You'll Do
Strategic Sales & Technical Partnership: You will partner with our enterprise sales team on key accounts, helping them navigate complex, multi-stakeholder processes involving C-level executives and technical leaders. You will embed with the sales team and within prospect organizations to understand their commerce architecture and conversion challenges.
Technical and Strategic Advisory for Account Growth: You will serve as the technical lead in prospect meetings, translating complex AI concepts into clear business outcomes. You will act as a trusted advisor to potential clients on their digital commerce transformation journey.
Product & Cross-Functional Impact: Work alongside engineering and product teams to influence feature development based on real customer needs. You will also run tight feedback loops between customers and internal teams to drive product innovation.
What We're Looking For
Core Skills & Experience: You have a product-minded approach to driving the adoption of complex technology solutions to enterprise eCommerce/retail brands. You should have a track record of building relationships with C-level executives and technical stakeholders and be comfortable with long, consultative engagements (6-12 months).
Ideal Background: Candidates with experience in enterprise deployments at eCommerce technology companies, solutions engineering or technical sales roles, and management consulting with a retail/eCommerce focus are a great fit. We also welcome backgrounds in customer success leadership at enterprise software companies or product marketing roles at B2B SaaS companies.
Benefits
Competitive salary + equity package
Comprehensive health, dental, and vision insurance for you and all your dependents.
Retirement benefits:
US: 401(k) plan with 4% matching
India: Provident Fund with 12% matching
4 months of paid parental leave
Unlimited PTO policy (with minimum 5 days PTO / quarter!)
Average salary estimate
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