Solutions Architect

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 11 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

Solutions Architects at Swiftly

The Solutions Architect will be a member of the Solutions Engineering (SE) team, while working closely with cross-functional stakeholders across the organization.

The SE team is part of Swiftly's Sales organization. They partner with Account Managers to help existing customers understand the value and ROI of new Swiftly products and successfully close upsell opportunities. They also work with Account Executives to deliver the same value and ROI story to prospective agencies.

As subject-matter experts in both the transit domain and Swiftly’s solutions, the SE team plays a critical role in bridging technical expertise with customer needs. They provide trusted guidance to agencies, while also relaying feedback to Product and Engineering teams to inform future development.

Within this team, Solutions Architects specialize in the in-vehicle technology aspects of Swiftly’s solutions and customer and prospect opportunities. They bring deep technical expertise to help agencies evaluate, implement, adopt, and maximize the benefits of Swiftly’s in-vehicle technology solutions.

• Act as subject matter expert for transit in-vehicle technology, advising agencies and internal teams to ensure Swiftly customers succeed.
• Develop deep expertise in Swiftly’s platform- its product, data, integrations, architecture, and partnerships—and communicate technical concepts clearly to both technical and non-technical audiences.
• Support the full sales and deployment cycle with agencies for in-vehicle technology solutions, including reviewing existing conditions, solutions design, procurement, deployment, and ongoing customer success. Partner with Sales and Customer teams to design technically sound proposals, pricing models, and deployment plans.
• Work with the Product team to influence in-vehicle software architecture and third-party technology partnerships.
• Share learnings and best practices across Swiftly, identifying pain points and improvements.
• Lead strategic engagements with agencies, shape solution strategy, understand customer use cases, and capture insights to inform Swiftly’s roadmap and approach.
• Establish scalable processes to streamline in-vehicle technology deployments and ensure consistency across agencies.
• Build strong relationships with clients and partners, providing trusted technical expertise and guidance throughout the customer journey.
• Represent Swiftly externally, advocating for modern transit technology best practices and presenting at conferences and industry events.

• Passionate about transit with 5+ years of experience working at or with mid- to large-sized transit agencies.
• Deep knowledge of transit operations, planning, and technology, with at least 3+ years of experience deploying or overseeing in-vehicle systems.
• Customer-focused, with a track record of delighting agencies through clear communication, accountability, and a commitment to their success.
• Experienced collaborator, skilled at coordinating multiple partners and suppliers to deliver a seamless customer experience while managing surprises effectively.
• Strong communicator, able to translate complex technical concepts into user-friendly language in both written and verbal formats.
• Highly organized project manager, capable of leading multiple complex projects and coordinating across several departments and agencies simultaneously.
• Creative and relentless problem-solver, skilled at uncovering and demonstrating the value of Swiftly while taking full ownership of issues until resolution, even in the face of ambiguity.  
• Comfortable with ambiguity, leveraging business knowledge and available resources to build clarity and momentum.
• Confident public speaker, effective at engaging both technical and non-technical audiences.

**FOR U.S. CANDIDATES ONLY:**

In accordance with pay transparency laws: the approximate salary range for this role is $100,000 to $180,000 (base salary + any variable comp). This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location within the United States. Note: salary ranges for non-U.S. candidates may be higher or lower than the U.S. numbers above, depending on location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k) matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.

Beyond the Skills:

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:

• Team. Together, we are more effective and better supported

• Impact. Drive impact for our customers, our company, and all of our teams

• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths

• Communication. Assume others internally and externally have good intentions

• Feedback. We share feedback because we want each other to grow professionally and personally

• Growth. Foster personal, professional, and company growth

Benefits:

• Competitive salary

• Equity compensation for every employee

• Medical, Dental and Vision

• 401k with Employer Match

• Flexible Spending Account (FSA)

• Home office setup reimbursement

• Monthly cell/internet reimbursement

• Monthly "Be Well" stipend

• Flexible PTO with a recommended minimum

• Flexible work environment

• 16 paid holidays, including holidays in months without US national holidays

• 8 fully paid weeks of leave for child birth/adoption

Travel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.

We are a truly mission-driven culture that is set to change the world of transit

We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.

Because we work with public agencies, we participate in E-Verify.