Administrative Technician I

Overview

Step into a pivotal role where precision meets purpose. As an Administrative Technician I supporting our Network Operations and Engineering teams, you’ll be the backbone of our technical operations—keeping systems organized, logistics flowing, and communication seamless. This position offers a dynamic path for growth, with increasing autonomy and expertise as you advance. If you're detail-driven, thrive in fast-paced environments, and are inspired by mission-driven work, this is where your impact begins.

**This role is a fully on-site position, based at our headquarters in Franklin, TN.**

Here's some of what you will be doing:

• Draft, review, and manage a variety of written correspondence with accuracy and professionalism, ensuring clear communication and attention to detail across all formats.
• Respond to inquiries with empathy and clarity via phone and email, gathering necessary updates from team members and system indicators to provide timely and informative follow-ups.
• Generate, assign, and update work orders in support of Engineering, equipment requests, and maintenance activities.
• Provide general administrative support for department projects, procurement requests, and day-to-day operations.
• Coordinate the packaging and shipment of materials to Field and Contract Engineers, ensuring proper documentation and tracking.
• Create and maintain organizational resources including Station Binders, Legal Binders, Signal Photo folders, and FIN folders for acquisitions and site updates.
• Assist in preparing and tracking FCC filings and E-Waste processing documentation.
• Perform data updates for station-specific databases, including contact details, access information, and general site notes.
• Submit and track Purchase Order (PO) requests for equipment (Parts Only or On-Site), with guidance from team members.
• Conduct swap evaluations for annual inspections with team oversight and support data entry in related tracking systems.
• Support ETRS Form 1 verification processes and basic FCC filing procedures.
• Maintain proficiency in Microsoft Office tools (Excel, Word, Outlook) for reporting, tracking, and documentation.
• Create and manage requests through the warehouse and help desk ticketing systems, demonstrating a base understanding of ServiceNow and associated Knowledge Base Articles.
• Answer internal extension x2221, respond to basic inquiries, and relay more complex requests to the appropriate team members.
• Complete other duties as assigned.

Here's some experience we are seeking: 

• High school diploma or equivalent.
• 2+ years of experience working in a customer service environment desired.
• English writing experience and skill required, including a demonstrable and excellent grasp of English grammar, spelling, and idioms. Additional language skills are welcome!
• Proficiency with Microsoft Office (Word, Excel, Outlook), search engines, and databases desired.
• Minimum keyboard speed of 45 WPM with high accuracy.
• Experience working in a technical and/or engineering environment a plus.
• Demonstrated technical aptitude, ability to understand technical language, reports, and correspondence.
• Demonstrated ability to work on multiple, simultaneous projects.
• Demonstrated ability to learn and use related software programs/applications.
• Strong attention to detail, proven organizational skills.
• Ability to work independently, problem solve and contribute to the team.
• Excellent communication and interpersonal skills.
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What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”