Customer Success Manager
Skills
- Strong communication and presentation skills for all organizational levels including C-suite.
- Proven ability to manage multiple projects with high attention to detail.
- Technical aptitude with ability to learn and explain platform functionalities.
- Relationship building and customer-centric problem solving.
- Data analysis to monitor ROI and customer health metrics.
Responsibilities
- Manage a portfolio of customers to ensure adoption, retention, and identification of upsell opportunities.
- Develop success plans aligned with customer goals leveraging DoorDash product and services.
- Maintain data integrity to track key metrics and provide actionable recommendations.
- Serve as a technical expert on DoorDash platform to support product adoption and optimization.
- Collaborate with cross-functional teams to deliver quality product experiences.
Education
- Bachelor’s degree preferred.
Benefits
- Comprehensive medical, dental, and vision benefits.
- 401(k) plan with employer matching.
- 16 weeks paid parental leave.
- Wellness benefit reimbursement.
- Commuter benefits match.
- Flexible paid time off plus paid sick leave.
- 11 paid holidays.
- Disability and basic life insurance.
- Family-forming assistance and mental health programs.
Average salary estimate
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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