Sr Client Success Manager, Platforms

Are you ready to revolutionize the advertising industry? At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.

With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.

Life At Cognitiv

Our solutions provide advertisers with more time and freedom to concentrate on what matters to them most, both professionally and personally. We carry this philosophy into our workplace, offering our employees more chances to grow, collaborate, and achieve their goals. At Cognitiv, you will get MORE:

- Festiv - Fun and positivity are integral to our work environment. From cross-departmental games to friendly competitions and unique events, we ensure a dynamic and enthusiastic culture.

- Responsiv - Making a difference for our clients is at the heart of what we do. To make this one of our superpowers, we strive to create a culture of open communication and continuous learning. You will work closely with clients and key company stakeholders, sharpening your communication skills in a supportive environment where your input and ideas are valued and integral to our success.

- Inclusiv - Diversity and inclusion are more than just words to us—they are principles we live by.  We celebrate unique perspectives, ensuring everyone feels valued and respected.

- Inventiv - As industry pioneers, we continuously reinvent and reimagine solutions. Sharing our knowledge and expertise to educate and lead the market is part of our DNA. If you love questioning the status quo, pushing boundaries, and challenging conventional thinking, you will fit right in. We admire intellectual curiosity and encourage it at every turn.

- Transformativ - We invest in the continuous growth and development of our team members, celebrating their contributions and supporting their work-life balance and overall well-being. Our holistic training, onboarding programs, and professional growth and development initiatives ensure you have the resources to succeed.

- Collaborativ - We transcend geographical boundaries, seamlessly operating across two coasts. Our culture thrives on cross-departmental collaboration and a unified sense of purpose, making teamwork a cornerstone of our success.

We are looking for a Sr. Client Success Manager, Platforms, to own the post-sale relationship with some of Cognitiv’s most strategic and complex partners, ranging from demand-side platforms (DSPs) to major publishers and retail media networks. Your focus will be to drive client satisfaction, deliver performance, and grow long-term revenue through consultative service, operational excellence, and deep understanding of Cognitiv’s capabilities.

You’ll navigate varied client needs, from bespoke integrations and unique commercial structures to evolving technical use cases. You will collaborate between our partners and internal teams (BD, Product, Engineering, Data Science).

This role is ideal for someone who thrives in ambiguity, has strong programmatic experience, and is passionate about building deep, trusted relationships that create lasting value for both the client and Cognitiv.

This position will be located in our New York City office with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote optional (Thursday/Friday).

• Serve as the day-to-day contact for strategic clients, deeply understanding their business and long-term goals
• Provide superior customer service by anticipating client needs, delivering timely solutions, and fostering long-term satisfaction and loyalty
• Proactively build and deliver high-impact business reviews that demonstrate value and reinforce trust
• Monitor and analyze performance trends to identify risks, surface optimizations, and ensure campaign success
• Develop expert-level knowledge of Cognitiv’s platform offering and how it fits into each partner’s tech stack and workflow
• Guide clients through implementation and product capabilities, ensuring a smooth experience at every step
• Act as a trusted product advisor internally and externally, translating client needs into actionable product feedback
• Partner closely with Product, Engineering, and Data Science to ensure feedback from platform partners is heard and acted upon

• 5+ years in programmatic media or ad tech —preferably in a client-facing role (CSM, Account Manager, Solutions, or Platform Success)
• Deep familiarity with DSPs, SSPs, or media platforms—including deal creation, troubleshooting, and campaign optimization
• Strong data literacy and experience using insights to drive strategic client recommendations
• Excellent communication skills, with the ability to present to senior stakeholders and simplify technical topics for varied audiences
• Proven track record of growing client relationships
• Ability to manage multiple projects simultaneously and operate in fast-moving, often ambiguous environments

• $130,000-$150,000 Base Salary + Equity

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.

Here are some of the many benefits that our employees receive:

●       Medical, Dental and Vision coverage, including some plans that are 100% employer paid

●       12 weeks paid parental leave

●       Career Ladders slated to advance your career

●       Unlimited PTO

●       Work-From-Anywhere August

●       Equity at all levels

●       Comprehensive onboarding program (Cognitiv University)

●       Hybrid work model

●       Daily Lunch On Us

●       Health and Wellness Stipend

●       Cell phone reimbursement

●       Parking Expense (CA & WA Offices)

●       401(k) plan with employer match

●       Employee Assistance Program

●       Pre-tax commuter benefits

and MORE!

Cognitiv is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring equal employment opportunities for all employees and applicants, regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, or local laws.