Client Service Associate
Cooperidge Consulting Firm is seeking a Client Service Associate for a top Boutique RIA (Registered Investment Advisor) in Towson, MD.
This critical operational role manages the full client lifecycle, from sophisticated onboarding and account opening to complex service requests and office operations. Working within a warm, collaborative, and close-knit team, the Associate ensures that brokerage accounts, 529 plans, and annuities are established and funded with 100% accuracy. The ideal candidate is a "fintech-savvy" professional who thrives in a small-office environment and is passionate about process improvement and high-touch client advocacy.
Job Responsibilities
- Client Onboarding: Direct the full intake process, including distributing and tracking forms, verifying information, and ensuring accounts are properly transferred and funded.
- Account Management: Open new brokerage accounts, 529 plans, and annuities; set up online portal access and confirm delivery of all regulatory notices.
- Service & Support: Coordinate beneficiary updates, address changes, and asset movements; troubleshoot client portal issues and manage all service items to completion.
- Technical Operations: Maintain and update client data within CRM and portfolio systems; work directly with custodians, broker-dealers, and insurance carriers to resolve complex issues.
- Practice Optimization: Implement and document office procedures; oversee client billing reconciliation and ensure billing accuracy with the broker-dealer.
- Compliance Support: Manage advisor licensing and registration processes and serve as the primary point of contact for broker-dealer audits.
- Advisory Partnership: Partner closely with advisors to ensure timely follow-ups and provide administrative backup as needed to maintain high service standards.
Education
- Bachelor’s degree preferred, ideally in Finance or a related business field.
Experience
- Minimum of three (3) to five (5) years of RIA or broker-dealer operations experience within a financial advisory practice.
- Proven experience in account opening, asset transfers, and distribution processing.
- Experience working in a small-office environment is highly preferred.
Skills & Technology
- Fintech Proficiency: Familiarity with platforms such as Wealthscape, Redtail, eMoney, PreciseFP, and Albridge is ideal.
- Technical: Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and Adobe PDF editing tools.
- Attributes: High ethical standards, strong problem-solving mindset, and a commitment to absolute confidentiality.
- Soft Skills: Personable, collaborative, and intellectually curious with a focus on continuous growth.
- Comprehensive health, vision, and dental insurance plans
- Life insurance coverage
- 401(k) retirement plan with company matching contributions
- Paid time off including vacation, sick leave, and holidays
- Opportunities for career growth and advancement
Average salary estimate
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