Outsourced Services Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

This Outsourced Services Consultant supports the Corporate Services team by managing day-to-day operations and vendor relationships across services such as travel, corporate cards, mailroom, records management & fleet. This role is responsible for monitoring and responding to inquiries from shared inboxes, ensuring timely and accurate communication with internal stakeholders and external vendors. The role also involves invoice reconciliation, reporting, content management for internal tools, and supporting process improvements to enhance service delivery and operational efficiency.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Supports Corporate Services team on managing relationships for travel, corporate cards, mailroom operations, records management, fleet & office supplies.
• Serve as the primary point of contact for managing shared inboxes related to Corporate Services functions, ensuring timely and accurate responses to internal and external inquiries.
• Evaluate program goals set by leadership and ensure alignment with internal policies and procedures; communicate updates and expectations to both vendors and internal stakeholders.
• Works with internal departments and external vendors to ensure the timely and accurate settlement of vendor payments and reconciliations.
• Reconciles and approves final billings from outsourced providers, to ensure accuracy of charges. Coordinates necessary reports & documents for accounting chargebacks.
• Deliver reporting to leadership on vendor performance, including actionable recommendations for improvement.
• Analyze and maintain data; identify trends and opportunities to improve efficiency, strengthen vendor relationships, and generate cost savings.
• Maintain and update content within the company’s Travel Management tool and intranet; streamline communication channels and ensure timely dissemination of process changes across the organization.
• Builds and maintains collaborative relationships with vendors.
• Communicate program updates, enhancements, and process changes to employees to ensure understanding and compliance with corporate service programs.

May perform additional duties as assigned.

Reporting Relationship

• Director or above

Skills, Knowledge & Abilities

• Ability to effectively support the management of travel, card, mailroom, fleet and records management operations.
• Some experience in the travel industry or corporate credit card management preferred. 
• Strong analytical and problem-solving skills with a data-driven approach
• Ability to manage and prioritize multiple projects at the same time
• Proficiency in Microsoft Office Suite, with some Excel skills required.
• Excellent verbal and written communication skills, including the ability to deliver clear and compelling presentations.
• Strong interpersonal skills with a collaborative approach to working with internal teams and external partners.
• Must be able to navigate and maintain a client satisfaction posture with executive admins and executives in sometimes difficult circumstances  
• Ability to work independently and collaboratively within the department and cross-functionally across the organization.     
• Self-starter with independent judgment and decision-making capabilities
• Willingness and ability to travel up to 10% of the time.

Education & Experience

• Bachelor's degree preferred in a related discipline, or equivalent. 
• Typically between 3 to 5 years related work experience.
• Experience managing corporate travel, card, fleet, & mailroom operations preferred.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.