Director, Clinical Support

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Summary:

Reporting to the Chief Clinical and Development Officer, the Director of Clinical Support will spearhead initiatives and programs that support the clinical excellence and performance of the ClearChoice Network. The Director of Clinical Support will create and execute impactful strategies and systems to empower clinical staff to help centers flourish. This role will oversee clinical staff onboarding and training, as well as manage traveling clinical support and prosthodontic programs to a network of over 105 centers nationwide. Leading a team of (4), the Director of Clinical Support will have a pivotal role in driving adoption of clinical initiatives and best practices across the Network.

Essential Responsibilities: 

Leadership

• Manage and develop a high performing team of (3) Clinical Support Specialists and (1) Technology Integration & Training Manager.

• Indirect oversight of a team of approximately 10+ traveling prosthodontists.

• Provide 1:1 coaching and team training.

 Clinical Staff Development

• Improve and execute the network Clinical Staff Onboarding Plan to ensure clinical teams acquire and embrace necessary tools, knowledge, skills, and behaviors to become successful in their centers.

• In partnership with cross-functional corporate teams, create a support system to follow up on the key outcomes desired from staff onboarding and training programs.

• In partnership with center owners and field leadership, help guide clinical staff development and retention strategies.

Center Support

• Supporting Adoption of Network Initiatives such as the expansion of services (i.e. implant dentures, hygiene), digital workflow adoption, and decreasing days to final and days to surgery.  

• Deploy traveling Clinical Support Specialists as needed to support training needs or interventions necessary to provide the highest level of patient care.

• Deploy traveling Prosthodontists as needed to support vacancies or interventions necessary to provide the highest level of patient care.

• Continue to develop and enhance programs and/or initiatives for clinical staff that will support continued improvement across clinical and operational KPIs and goals.

• Facilitate the adoption of best practices and behaviors.

Key Competencies:

• Creativity: Must be able to generate innovative solutions that meet the needs of our doctors and the business.  He/she must be a strategic thinker, adaptable and solution oriented.

• Passion & Tenacity:  Must have the fortitude to stay with a position or plan of action until the objective is achieved or is no longer reasonably attainable.

• Resilience:  Must remain engaged and effective in pursuit of objectives with or without immediate success, using both positive and negative outcomes as an incentive to move forward fulfilling personal and team goals.

• Team-Orientation: Must be able to work cross functionally across the organization and partner with key stakeholders for the right input to effectively work towards solutions.

Relationships and Influence

• Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.

• Persuades others to willingly pursue a course of action against their initial inclination via compelling executive presence and contagious energy.

• An ability to inspire trust and followership.

• Drives collaboration and resolves conflicts across the division; proactively steps out of the spotlight and visibly celebrates and supports the success of their team.

• An ability to work across the ClearChoice organization and effectively build strong working relationships with other functional departments.

Minimum Qualifications:

• 10+ years of progressive clinical and operational experience.

• Proven strength in assessing and leading staff development and performance. Ability to identify issues and opportunities, solutions, provide strategic recommendations, and drive execution.

• Onboarding, training experience for clinical and field leaderships, proven track record of results.

• Strategic thinker with experience building strong systems and processes and precision in execution.

• Proven track record managing people to achieve their highest potential.

• Structured thinking and communication skills.

• Strong problem-solving, critical thinking, creativity, and business acumen.

• Self-motivated, ability to drive projects with minimal oversight.

• Comfort and excitement for building new things.

• Excellent written, verbal, and presentation skills.

• Former clinical leadership experience is required, ClearChoice experience, highly preferred.

• Base Pay Range: $160,000-217,000 annually, plus discretionary performance-based bonus (Actual pay may vary based on experience, performance, and qualifications.)

• In addition to your base compensation, ClearChoice offers a full benefits package to include Medical/Rx, dental, and vision coverage, retirement plan (401-k), flexible spending accounts, health savings accounts, company paid short-term and long-term disability, and an employee assistance program. We also offer group voluntary benefits such as life, AD&D, critical illness, accident insurance, hospital indemnity coverage and pet insurance.  Please ask your recruiter for details on the full benefits package.