Assistant Operations Manager - RDU

Lead by Example and Build a Winning Team!

Are you a leader who wants to work side-by-side with your teammates to create a well-oiled machine? If so, this position might be right for you. In this role, you’ll be at the forefront of building and developing a high-performing team, from hiring the right people to fostering a culture of collaboration and efficiency. Your hands-on approach and proactive leadership will ensure that resources are used wisely, problems are solved before they overflow, and a healthy culture provides a virtuous cycle of growth.

KEY RESPONSIBILITIES:

Team Leadership

Hire Right: Recruit, onboard, and develop a high-performing team.

Stay Aligned: Maintain an open dialogue with teammates to stay plugged in and on track

Plan Ahead: Implement succession planning to nurture future leaders.

Operational Excellence

Financial performance: Assist with the creation and administration of all areas of the operational budget to maintain a profitable operation.

Scheduling: Develop and maintain efficient work schedules, adapting to operational needs – staying within established manpower budgets.

Continuous Improvement: Lead process improvement initiatives, proactively identifying and implementing enhancements.

Side-by-Side: Provide on-the-floor leadership for employees to offer real-time support and coaching.

Client Relations: Serve as the daily point of contact to make sure that service level expectations are met.

Performance Management

Manpower: Oversee labor costs and manage budgets to meet financial targets.

Efficiency: Identify and implement cost-saving initiatives without compromising service quality.

Reporting: Ensure accurate billing and timely financial reporting.

Strong hands-on leadership skills with a focus on team development and performance. (4+ years in aviation or a relevant service industry)

Experience with creating schedules and assisting/managing the dispatch of team members to cover all shifts with appropriate staffing with no breakdown in services being provided to provide exemplary customer service 100% of the time.

Proven ability to maintain effective customer service focused relations will all accounts the operations supports – building strong client relationships.

Excellent and timely communication and follow-up skills partnering with all team members, fellow leaders, and Human Resources to continue to build positive business partnerships creating win-win resolutions/solutions.

Ability to work self-directed in a dynamic and fast-paced environment – often with tight deadlines.

Business knowledge to create/manage budgets and drive cost efficiencies.

Extremely organized with great decision skills.

Exceptional interpersonal skills and a strong comfort level of speaking with executive and c-suite officers nurturing open and honest dialogues.

Flexible working in shifts including weekends and holidays.

Competitive base salary

Performance-based bonuses tied to key metrics

Comprehensive benefits package: Medical, Dental, and Vision insurance, along with 401(k) with match.

Paid Time Off: Vacation, sick leave, and holidays.

Collaborative leadership team

You will be joining an amazing team with great leaders and team members who work hard and have fun while at work. If this all sounds good, and you meet our job requirements, please let us know by applying. If your skills are compatible with our needs, we would love to chat with you.

SAS is an equal opportunity employer, we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.