DIVISION DIRECTOR OF RECRUITMENT & OPERATIONS (0932) - Office of the City Administrator, Human Resources Division

Work Location: 1455 Market Street, San Francisco, CA 94103, USA

Position Status: Full-time

Job Code and Title: 0932-Manager IV

Fill Type: Permanent Exempt, Category 1: This is an Exempt position excluded by the Charter from the competitive Civil Service examination process, pursuant to the City and County of San Francisco, Charter Section 10.104. It is considered "at will" and shall serve at the discretion of the Appointing Officer. 

Job Announcement Posting Date: August 18, 2025

Job Announcement Deadline: Tuesday, September 2, 2025 at 11:59pm.

The Office of the City Administrator and its 25+ divisions and departments operate core internal and public-facing services in San Francisco.   

The Office of the City Administrator’s Mission and Vision 

Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services. We aim to help the city run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful and diverse work culture that is the place of choice for people who are invested in a career in public service. To learn more about our departments, divisions, and programs, click here:  https://sf.gov/departments/city-administrator

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.   

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).

The Office of the City Administrator’s (CAO) Human Resources (HR) division is hiring an innovative, forward-thinking, and solution-oriented Division Director of Recruitment and Operations. Reporting to the Human Resources Director, the Division Director of Recruitment and Operations will provide strategic and day-to-day oversight over major HR service areas including talent acquisition (examinations, hiring, operations) and payroll services.

A Few Reasons You Might Love This Job:

• CAO is the place of choice for people who are invested in a career in public service. 
• We offer flexibility with a hybrid work schedule.  
• You will work on a supportive team.
• Your voice and ideas will be heard and valued.

Position Description

The Division Director of Recruitment and Operations will perform the following:  

• Serve as a human resource strategic business partner for the CAO’s 25+ divisions including the City’s Department of Technology, the Real Estate Division, the Office of the Medical Examiner, Animal Care Control, the Office of Contract Administration, and others; collaborate with the leadership team to align and execute HR strategies in support of business objectives.
• Direct and oversee the talent acquisition (exams, hiring, operations), and payroll services teams. Coach and inspire the teams to improve leadership capability, strategic insight, and workforce solutions.
• Develop and lead efforts in workforce planning, recruitment, and retention and enhance operational efficiencies and processes.
• Use a data-driven approach to assess and prioritize hiring and retention strategies, and other HR operations metrics.
• Adapt to nimble processes - always looking for process-improvement opportunities.
• Partner with Citywide agencies in developing a talent acquisition strategy for the various divisions within the CAO.
• Develop, implement, and monitor adherence to various HR policies and procedures, civil service rules, Memorandum of Understanding, and practices.
• Support CAO’s mission, values, and ethics policies, and inclusion and diversity initiatives.
• Perform other related duties as assigned or required.

MINIMUM QUALIFICATIONS:

Education: Possession of a baccalaureate degree from an accredited college or university. AND

Experience: Five (5) years of verifiable professional level experience in the following areas of: recruitment and selection, employment life cycle management, workforce planning, HR consulting, or HRIS/people analytics of which three (3) years must include supervising professionals.

SUBSTITUTION:

Education Substitution: Additional qualifying experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Experience Substitution:  A Master's Degree in Human Resources, Public Administration, Business Administration, Industrial/Organizational Psychology, Management, Business Information Systems, Juris Doctor (J.D.), or closely related field may substitute for one (1) year of professional non-supervisory experience. (Note: the advanced degree cannot substitute for the supervisory experience)

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

• Experience with or overseeing the use of workforce analytics to deliver data-driven recommendations that improve performance, retention, and the employee experience
• Knowledge of and experience in human resources in a civil service, merit-based and unionized work environment
• Experience in process improvement work and change management.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Compensation information: $80.4500 - $102.6500 (hourly)/ $167,336 to $213,512 (annually)

How to Apply:

Application filing will be open until Tuesday, September 2, 2025 at 11:59pm.

a) Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.

b) You may contact Jason Wong via email at [email protected] with questions regarding this opportunity.

c) Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.