Floor Manager
About Us:
Chelsea Hospitality Group (CHG) is a family-owned hospitality company based in New Jersey, dedicated to creating world-class food and beverage experiences. CHG’s latest project in Morristown, NJ involves managing multiple food and beverage outlets within a sustainably built, mixed-use property. These outlets include a ground-floor restaurant, conference catering, pantry services, and pop-up concepts.
Job Overview:
Overview:
Seeking a detail-oriented, operational role responsible for unifying daily floor operations. Manages scheduling, enforces SOPs, tracks equipment, and ensures consistent communication and service across the workplace.
Key Responsibilities:
- Assign and oversee BEOs, ensuring accuracy and timely execution
- Oversee smooth opening/closing of spaces; conduct regular floor walks
- Ensure pantries are fully stocked, tidy, and maintained
- Maintain logs for coffee machines, Vivreau systems, pantry equipment, linens, risers, and props
- Monitor Relays/radios for consistent team communication (catering clear times, pantry needs, escalations)
- Observe new hires in service, provide immediate coaching, and flag development needs
- Enforce pantry standards, catering checklists, equipment logs, and closing routines
- Audit pantries, catering setups, and event spaces against SOPs; correct in real time
- Suggest and update SOPs as operations evolve
- Engage with guests during high-traffic times to elevate service and guest experience
- Ensure accurate and timely staff breaks, maintain labor compliance
Direct Supervision:
- Yes. This role will directly supervise 18 employees including hospitality leads and catering attendants on a daily basis, providing oversight on scheduling, breaks, SOP compliance, and service quality.
% of Time by Duty:
- Scheduling, assigning BEOs, managing attendance/time clocks – 20%
- Enforcing SOPs, auditing pantries/setups, updating procedures – 20%
- Equipment and routine maintenance checks (coffee machines, Vivreau) – 10%
- Floor management: opening/closing, walking floors, guest interaction – 20%
- Team communication flow (Relays/radios, escalations, catering clear times, adjusting based on absences/schedule changes) – 10%
- Training follow-up and coaching of new hires – 10%
- Labor compliance & break management – 10%
What We Need From You:
- 2–3 years of experience in hospitality, food & beverage management, or workplace operations.
- Demonstrated ability to lead and motivate a team.
- Strong organizational and scheduling skills; experience managing hourly staff.
- Knowledge of equipment and inventory management.
- Excellent interpersonal skills with the ability to engage directly with guests/staff and resolve escalations.
- Comfortable using scheduling and timekeeping systems.
- Consistently upbeat attitude.
What You’ll Get From Us:
- Comprehensive Medical, Dental, Life and Vision insurance
- 401(k) to help you invest in your future
- Paid time off to help support your life outside of work
- Work alongside collaborative team members who support CHG’s core values and are eager to be a part of CHG’s founding operation.
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