Operations Supervisor - job 1 of 2

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Job Description:

Summary
The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.

Essential Functions

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
  Ensures all warranty policies and procedures are executed
  Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
  Responsible for conducting yard checks to ensure proper work scheduling and prioritization

• Labor Management
  Provides management, training and development of all personnel assigned
  Responsible for Performance Management of all assigned personnel

• Customer Management:
  Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
  Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
  Conduct customer visits as required by the Customer Care Plan

• Asset Management:
  Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
  Evaluates needs and makes recommendation for shop tooling and equipment requirements
  Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process
  Assist in ensuring all vehicles have required specifications in SAM
  Responsible for Parts Inventory management, policies and procedures

• Quality Management:
  Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
  Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
  Ensure Cleanliness and quality of repair for all maintained vehicles
  Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
  Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
  Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
  Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
  Ensure Employee compliance with Safety and EPA regulations and requirements

• Financial Management:
  Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
  Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
  Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
  Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
  Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
  Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity
  Ensure data integrity in the Shop Management Online system

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management

• Strong vehicle diagnostics/repair knowledge (preferred)

• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GED required

• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

• Maintenance and Technical experience in a shop environment required

• Supervisory experience preferred

• Experience with a Shop Management System preferred

• Microsoft Office intermediate preferred

DOT Regulated
No

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Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

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