Collision Center Regional Manager

Service Center

As the Regional Manager you will lead and oversee all operational and administrative functions across a designated region, ensuring alignment with Caliber's mission, performance standards, and customer service excellence. This strategic leadership role is responsible for driving growth, operational efficiency, and team development by supporting individual center success while cultivating a high-performance, customer-focused culture across the region.

Key Responsibilities

• Leadership & Support:
  Provide clear direction, resources, and support to General Managers to ensure each center meets or exceeds company performance standards.

• Operational Excellence:
  Ensure all operational procedures outlined in the Owner’s Manual are understood, consistently applied, and optimized for efficiency.

• Performance Management:
  Monitor, evaluate, and hold Center Managers accountable using Caliber’s key performance indicators (KPIs); provide timely, constructive feedback and conduct regular performance reviews.

• Talent Development:
  Recognize and reward high performance, foster a culture of continuous improvement, and support professional development and career advancement opportunities for associates.

• Strategic Analysis:
  Identify and address negative trends using tools such as monthly Scorecard Reviews and SMART action plans to drive improvement at both tactical and systemic levels.

• Growth & Expansion:
  Identify and cultivate acquisition and brownfield opportunities; build and maintain relationships with key local targets and potential partners.

• Market Development:
  Build and manage relationships with regional clients, dealerships, and business partners to capitalize on local market opportunities and drive revenue growth.

• Integration & Launch:
  Oversee successful integration of newly acquired and brownfield centers into the Caliber network, ensuring full operational readiness.

• Issue Resolution:
  Address and resolve customer and center-level issues promptly and professionally, maintaining Caliber’s standard of service excellence.

• Risk Management:
  Proactively identify and manage potential risks related to clients, staff, safety, and facilities.

Skills & Qualifications

• Proven experience as a General Manager or equivalent leadership role in a multi-unit operational environment

• Self-motivated with the ability to work independently and drive results

• Strong problem-solving and analytical skills with a data-driven mindset

• Exceptional interpersonal, communication, and customer service abilities

• Demonstrated ability to lead, mentor, and motivate high-performing teams

• Ability to manage multiple priorities in a fast-paced, dynamic setting

• Team-oriented with a collaborative leadership style

• Must be at least 18 years old

• Valid driver’s license and eligibility under Caliber’s insurance policy (no excluded drivers)

• Strong verbal and written communication skills

• Ability to interpret and understand repair instructions, estimates, and work orders

• Professional appearance and demeanor aligned with Caliber’s brand values