Operations Admin - job 1 of 2

AWP Safety is North America’s leading traffic control specialist. Our team of 9,000 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and a sense of urgency.

Come Grow with Us…Operations Administrator

The Operations Administrator is an essential role on the Operations team.  The admin has the freedom to work independently but is a vital part of the team.  He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete.  Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

What you will do:

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with time entries and validation of work orders
• Answer incoming phone calls and transfer to the correct person.
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all AWP products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Support Branch Manager & Operations Manager with other tasks as needed
• Engage in company safety programs and support those efforts as needed

What you bring to us:

• 1-3 years' experience office admin
• Strong customer service skills
• Ability to multitask
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills necessary, proficient in Dynamics 365, MS Excel, Teams and Salesforce a plus
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Organization skills
• Document management

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee must be able to successfully manage the physical demands of this position, which include the following:

• Hours of operation are typically 8 a.m.- 5 p.m., M-F
• 40-hour workweek, possible overtime as work permits
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• Proficient literacy
•  The employee frequently is required to stand, walk, or reach with hands and arms
• Computer and standard office equipment such as a printer, copier, scanner, calculator, fax machine, and telephone. Badge machine.

AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

Full time, pay range from $21/hour to $24/hour based on experience 

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.