Lift Operations Dispatcher - Winter 25.26 Seasonal - Full Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

This position requires a person who enjoys performing a variety of tasks in a fast-paced atmosphere. They must be a quick learner and have the confidence and ability to deal with people in an effective and professional manner. One of the main responsibilities of the Dispatcher will be to manage phone-to-radio communications between the lift crews, lift supervisors and lift maintenance.

A PDF or word document of your resume required with online application.

ESSENTIAL DUTIES

• Assist guests and co-workers in a positive, helpful, and courteous manner

• Manage the Lift Dispatch program and documentation, including monitoring radios, phones, and ignition

• Update web information related to grooming and open lifts / trails. Work with snow reporting team to compile, record, and send snow and grooming reports

• Assist with managing our guest research program and responding to comments pertaining to lift operations

• Assist with recording and updating operational documentation including, operational matrix, lift phone directory / lift, locker room book

• Assist with hiring and onboarding for the lift operations department

• Assist with employee timekeeping correcting and recording missed punches

• Assist with department / employee communication, through email, Field Guider, bulletin boards, and digital displays

• Manage Lift Operations / employee record keeping, scan and shred documents, protect confidential / sensitive information

• Aware if Resort activities and events

• Complete administrative tasks including compiling notes from meetings, conveying messages, issuing day passes for vendors, contact vendors for office machine repairs, make office signs and banners, office supply management and inventory

• Assist with coverage at the lifts and ticket checking support as needed

• Compliance with all company policies and procedures as well as any regulatory requirements

• Other duties as assigned

REQUIRED QUALIFICATIONS

• Outgoing personality and ability to deal well with people

• Can work independently with minimum supervision

• Detail oriented and generate accurate work

• High level of organizational skills, prioritize and recognize urgent situations

• Computer experience, proficient typing familiar with Microsoft office products

• Previous clerical or lift experience beneficial, but not required

• 2 years of previous work history/education required

• Communicate clearly in English, both verbal / non-verbal, and written

• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

EDUCATION REQUIREMENTS

• High school diploma or GED equivalent

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Resort hourly pay range: $22.00 - $25.00 per hour

PHYSICAL REQUIREMENTS

• Must be a minimum of 18 years of age

• Be able to lift and carry up to 30lbs.

• Ability to ski / snowboard, helpful

• Must sit for long periods of time

• Must negotiate stairs and occasionally carry boxes of supplies

• Must be able to read, write, and verbally communicate clearly in the English Language

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.