Operations Manager - Frank Productions

Job Summary:

Frank Productions is looking for a full-time Operations Manager to join our team at the Sylvee in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Located in Madison, WI, Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. Frank Productions, a joint venture partner with Live Nation, offers full-service concert promotion involved in every facet of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, and special events. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.

WHAT THIS PERSON WILL DO

• Responsible for the overall management, communication, and connectivity of venue operations and staff for assigned venues 
• Develop and implement procedures to improve the operations performance 
• Implement security procedures and equipment that ensure guest, employee, artist, and venue safety while meeting department objectives and budgets 
• Responsible for the effective guarding, patrolling, and monitoring of venue premises to prevent theft, violence, and other risks 
• Manage the expenditure of venue resources according to company policies and procedures 
• Maintain and oversee operations for effective ingress and egress of the venues 
• Coordinate, schedule, and lead front of house and security and usher staff 
• Ensure venue cleaning schedules are followed and venue is presentable 
• Coordinate parking bag placement and record keeping as needed 
• Assist and coordinate special event set up and ops plans as needed 
• Coordinate sponsorship activations as needed 
• Liaise with appropriate investigative and public safety agencies on matters related to operations, planning, and prevention 
• Upkeep and maintenance of surveillance system 
• Have a working knowledge of the ticketing system to trouble-shoot problems, as needed 
• Maintain a working climate that attracts, retains, and motivates quality personnel 
• Maintains and monitors records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary  
• Commit to providing a safe and enjoyable facility for guests and employees 
• Investigates and resolves guest related complaints 
• Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices  
• Ensure the organization’s mission, values, commitments, goals and culture are upheld and practiced 
• All other duties as assigned 

WHAT THIS PERSON WILL BRING

• Applicable experience with Production, project management, customer relations, and similar skills 
• Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality 
• Must have a vehicle, valid driver’s license, and proof of insurance 
• Must be 25 years of age or older for rental vehicles 
• Willingness to work unconventional hours as job duties demand 
• Ability to handle difficult situations in a professional manner 
• Ability to quickly adapt and adjust projects to new expectations and direction 
• Ability to work independently and solve problems using sound decision-making skills 
• Ability to lead and coordinate projects 
• Willingness to travel, as job duties demand 
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging 
• Professional and friendly demeanor 
• Strong verbal and written communication skills 
• Excellent organizational skills and attention to detail 
• Committed to learning, and fostering an environment of diversity, equity, and inclusion 
• Ability to learn and work within systems such as MS Office, project management tools, and other company software 

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

• Performs duties while standing and walking, including ascending and descending stairs 
• Lifts up to 75 pounds 
• Crouches, kneels, twists, bends, and reaches frequently 
• Occasionally works at heights above ground level 
• Utilizes hands and fingers to operate computers and office equipment 
• Regularly exposed to large crowds and high volumes of noise 
• Occasionally works in outdoor conditions 

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.

The benefits package includes paid time off (PTO), parental leave, Life Insurance, and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.