Director, Outbound Sales
Skills
- Proven outbound call center leadership with demonstrated team scaling experience
- Strong data-driven decision making and KPI analysis
- Experience with call center software and analytics tools (Regal, Metabase preferred)
- Budgeting and operational management
- Cross-functional collaboration with product, marketing, and care teams
- Adult healthcare or healthtech experience preferred, especially remote patient monitoring
Responsibilities
- Lead, mentor, and manage a team of outbound agents and supervisors, including hiring and performance development.
- Design and execute call center strategies to increase conversion, efficiency, and patient engagement.
- Monitor and report on call center KPIs and operational metrics to senior leadership.
- Implement and maintain training programs to upskill agents and supervisors.
- Collaborate with sales, marketing, product, and care delivery to align outreach and patient experience.
- Manage call center budget and ensure cost-effective operations.
- Promote quality assurance practices to ensure high-quality call interactions and patient satisfaction.
- Build tactics to maximize conversion of warm, qualified leads into active patients.
- Develop retention strategies and initiatives to improve patient lifetime value.
Education
- Bachelor’s degree required
Benefits
- Competitive base salary plus quarterly incentives and stock options
- Medical, dental, and vision insurance
- Teladoc virtual primary care
- Competitive PTO and paid parental leave
- 401(k) with company match
- National and local discounts via TriNet
- Onboarding stipend for remote equipment and home office setup
- Charitable donation match program
Average salary estimate
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