Call Center Management Jobs
Browse 81 exciting jobs hiring in Call Center Management now. Check out companies hiring such as Gravie, Salesfolks, Jerry.ai in Santa Ana, Indianapolis, Jacksonville.
Lead Gravie’s workforce management function to drive accurate forecasting, efficient scheduling, and real-time optimization for a growing contact center operation.
Sell a subscription-based TCPA compliance and suppression database as a remote 1099 Sales Executive, closing B2B deals, running demos, and building recurring revenue.
Lead frontline performance for Jerry.ai’s onshore contact center, driving execution, coaching, and data-driven process improvements to hit ambitious sales and service goals.
Lead a high-performing inbound customer operations team at Jerry.ai, driving coaching, performance management, and cross-functional improvements to meet ambitious sales and service goals.
Protective Life is hiring a hands-on Customer Experience Manager to lead and develop a remote Nebraska-based team that delivers courteous, accurate, and data-driven service to customers.
Senior sales leader needed to direct a 75-person inside sales organization in Chandler, AZ, driving revenue, forecasts, and strategic initiatives for education products.
The University of Maryland seeks a Coordinator to lead CRC Communications operations, manage incident tracking and customer communications, and supervise staff supporting 24/7 campus emergency and outage response.
Support and maintain Badger Meter's telecommunications and contact center systems—administering Genesys, troubleshooting telephony issues, coordinating vendors, and providing technical escalation for a mission-driven global company.
Lead workforce planning and analytics for Lyra Health’s Care Team to optimize contact center forecasting, scheduling, and staffing across omni-channel operations.
Lead the Workforce Management team to design and maintain accurate forecasting models, manage staffing and routing strategies, and ensure operational efficiency for Comcast Business’ contact operations.
Lead and optimize UMMC's call center operations, ensuring staffing, training, compliance, and technical communications systems deliver reliable, patient-centered service across the hospital.
Byrider seeks a Collections Account Manager to manage accounts, assist with credit origination, and provide excellent customer service at their Fond du Lac branch.
BMW of Monrovia is hiring a detail-oriented BDC Fixed Ops Associate to manage internet leads, schedule service appointments, and deliver exceptional customer support using CRM and lead management tools.
MCI seeks a results-driven Debt Recovery Manager in Tampa to lead collections operations, optimize recovery strategies, and ensure compliance within a fast-paced call center environment.
Lead and coach a BPO contact center team at MCI’s Addison site to meet KPIs, resolve escalations, and drive continuous performance improvement.
Humata Health is hiring an Intake Solutions Specialist to manage and process prior authorization requests accurately and efficiently in a remote or hybrid role supporting medical and pharmacy workflows.
CenterWell (Humana) seeks a remote Utilization Management Administrative Coordinator to manage provider phone intake, process referral authorizations, and support efficient UM operations.
Lead a remote, bilingual outreach team at a fast-growing Medicaid-focused health tech company to drive patient outreach, enrollment, and team performance on a Friday–Tuesday schedule.
Lead the unification and transformation of Array's Access Center and Care Navigation teams to deliver efficient, high-quality call center operations and exceptional patient experience in a fully remote role.
The University of Maryland Medical Center is hiring a Lead Communications Administrator (evening shift) to oversee emergency communications, dispatch operations, and team training in a high-volume hospital call center.
Highmark Inc. is hiring a remote Care Management Coordinator in Pennsylvania to handle pre-certification requests, route cases to clinical reviewers, and ensure compliance with regulatory and company standards.
Lead Serving Immigrants' remote intake and consultation teams as Sales Manager to convert high-volume leads into clients while building scalable processes and coaching for sustained growth.
Finch seeks a sharp, systems-focused Strategy & Operations lead in NYC to design and scale a premium, 24/7 intake operation that drives high-answer rates, conversion, and AI-enabled automation.
DSI Systems is hiring a Contact Center Manager to oversee day-to-day operations and vendor performance at its Richardson, TX retail support center.
Customer-focused Financial Services Representatives will support clients via inbound calls, receive paid FINRA licensing training, and transition to serving daily in a Fidelity Investor Center.
Zippy seeks an experienced Borrower Success Manager to lead a remote contact-center team that accelerates manufactured-home loans from qualification to approval while ensuring excellent borrower experiences and compliance.
Lead vendor performance and call center operations at DSI's Richardson retail support center, driving SLA/KPI compliance, quality assurance, and operational improvements.
Provide efficient phone intake and administrative support for utilization management inquiries, ensuring accurate authorizations and excellent provider service for a Humana-affiliated senior care organization.
Interstate Waste Services is hiring a Customer Service Manager in Teaneck to lead day-to-day call center operations, improve processes, and elevate customer experience through coaching and data-driven decisions.
Lead and scale Cadence’s outbound call center as Director, Outbound—managing agents and supervisors to improve conversion, patient retention, and call quality within a high-growth remote healthtech startup.
Highmark is hiring an Associate Intake Coordinator to handle prior authorization outbound calls and create triage cases while ensuring accurate documentation and regulatory compliance.
Smarsh is hiring a Technical Support Specialist II to provide end-to-end SaaS support, troubleshoot complex customer issues, and act as a client advocate across phone, chat, and email channels.
Lead the creation and management of HAS’s Technical Support, System Administration, and Digital Operations teams to ensure reliable system access, timely technical support, and efficient digital document handling for HPD staff and clients.
Zippy is hiring a Borrower Success Manager to lead a remote borrower-facing team that accelerates loan progress, improves borrower engagement, and drives conversion for manufactured home loans.
Serve as a front-line Client Services Specialist at HPD to assist tenants and landlords with rental subsidy programs through call-center, email, and in-person support while ensuring accurate case documentation and compliance with HUD rules.
Lead and scale a new Digital Operations unit at HPD to run technical support, system administration, and digital imaging workflows that enable fair, efficient access to affordable housing services.
Experienced contact-center Program Manager needed to lead program operations, client partnerships, workforce management and performance analytics for a remote, results-driven environment.
BMW of Birmingham is hiring a Service BDC Associate to manage internet service inquiries, set appointments, and provide exceptional customer service using CRM and lead-management tools.
Suburban Propane is seeking an on-site Customer Relations/Inside Sales Representative in Fort Edward to manage inbound/outbound calls, resolve account issues, and uncover sales opportunities to support customer retention and growth.
GRAIL is hiring a data-driven Customer Service Operations Lead to optimize call center operations, build reporting frameworks, and lead cross-functional initiatives that enhance the customer experience.
North 40 Outfitters is hiring a full-time Customer Service Representative in Great Falls, MT to deliver exceptional phone, email and social media support and help resolve online order issues while representing the brand's customer-first values.
Liberty Military Housing is hiring a Customer Care Representative I to manage resident billing, collections, and move-out support while delivering professional, empathetic customer service.
Lead Jerry.ai's inbound virtual contact center operations to drive agent performance, coaching, and data-informed workflow improvements across sales and service teams.
Pilot Company seeks a Maintenance Call Center Coordinator to troubleshoot facility issues, coordinate vendor repairs, manage work orders and P.O.s, and support efficient facility operations across travel center locations.
Resource Innovations seeks a Customer Service Manager to lead client-facing program delivery, optimize processing and fulfillment, and scale high-performing customer service operations for utility programs.
Experienced customer service professional needed to manage high-volume pharmaceutical orders, resolve order and billing inquiries, and act as a subject matter expert across internal teams at AbbVie in Florham Park, NJ.
BMW of West Houston is hiring an energetic eSales Agent to convert inbound online and phone inquiries into qualified showroom appointments while delivering outstanding customer service.
Rightway is hiring an experienced HR Business Partner to advise leadership, shape people strategy for the Navigation business, and drive high-impact HR programs across a fast-growing health tech company.
Antech is hiring a Call Center Data Analyst to design ETL pipelines, build Power BI reporting, and translate call center data into operational insights supporting Loveland, CO hybrid operations.
Support our Phoenix and Dallas branches as a Branch Coordinator handling customer interactions, coordinating internal teams, and maintaining accurate service records to ensure timely resolutions and high-quality service.
How much do call center management jobs pay?
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