About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call including booking jobs, qualifying leads, and driving higher revenue. Avoca does this at a speed and consistency unmatched by human call centers.

We’ve grown to 75 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and 5x'd headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

We’re hiring a Revenue Operations Manager to help design, build, and scale the systems that power our go-to-market motion across Sales, Customer Success, and Marketing. You will own RevOps systems, projects end-to-end and have direct impact on how Sales, Customer Success, and Marketing operate as the company grows.

You will partner with our Director of Revenue Operations to design and implement the core systems that power our go-to-market motion, including CRM architecture, lifecycle stages, forecasting, reporting, and operating cadence. You will turn an evolving GTM motion into something scalable, measurable, and repeatable.

This role is ideal for someone who thrives in fast-moving environments, is comfortable with ambiguity, and enjoys building structure from first principles.

What You’ll Do

• Own and evolve Avoca’s GTM tech stack, including Clay, Nooks, Zapier, etc

• Administer HubSpot at an admin level, covering data model, workflows, automations, reporting, and stage governance.

• Design and implement scalable lifecycle stages, routing, SLAs, handoffs, territory models, and capacity planning.

• Build and maintain dashboards for pipeline health, conversion, velocity, forecasting, and rep productivity.

• Ensure CRM data quality through de-duplication, attribution fixes, validation rules, and governance standards.

• Partner closely with Sales, Customer Success, Marketing, and Finance to unblock teams and support GTM execution.

• Lead strategic RevOps initiatives from problem identification through delivery, including tool evaluations and process improvements.

What We’re Looking For

• 4 to 7 years of experience in RevOps, Sales Ops, or Revenue Strategy at a high-growth SaaS company, Series A to C preferred

• Proven experience designing stage governance, routing rules, and territory models

• Experience with post-sales operations such as renewals, expansion, and churn is a strong plus

• Track record of owning and delivering complex projects autonomously

• HubSpot power user at the admin level, including workflows, custom objects, and reporting

• Hands-on experience with Chili Piper, Clay, and Zapier, or similar tools

• Familiarity with sales engagement tools such as Apollo, Outreach, or Nooks

• Comfortable using AI-powered workflow tools such as Attention or Notion AI

• Experience with BI tools such as Metabase, Looker, or Tableau is a plus

Who You Are

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.

• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.

• Autonomous, self-directed, and comfortable working with ambiguity.

• A proactive and effective communicator.

• You are collaborative, organized, and efficient.

• Eager to work in person at our NYC office full time.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.