Group Sales Coordinator - Latin America

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 30 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

Join our team as a Group Sales Coordinator - Latin America and become one of the authors of our story. As part of the Auberge family, you will have the opportunity to unleash your passion to support the Latin American team and Auberge Resorts Collection hotels.

Position will primarily support the team supporting the resorts in Latin America – Hacienda Altagracia, Chileno Bay, Esperanza, Etéreo, and Susurros del Corazón.

Key Responsibilities

• Assist with sales collateral requests including but not limited to: Invitations for sales events, resources for seasonal offers and experiences, trade show materials (pulling logos, resizing files for print, ordering name tags, etc.)

• Maintain updated information for all group partners and their portals

• Maintain updated information for CVENT

• Provide daily administrative support to the group sales team, including managing calendars, processing contracts, and preparing client proposals and presentations.

• Maintain accurate and up-to-date group account records in systems (Salesforce, Opera).

• Assist in drafting and routing Group Sales Agreements, addendums, and internal communication forms.

• Coordinate and support turnover process for team to all resorts. 

• Assist in setting up site visits and client entertainment arrangements.

• Track leads, opportunities, and definite bookings; generate regular sales reports and dashboards for leadership review.

• Respond to inquiries, provide information to internal stakeholders, and liaise with hotel departments to ensure group needs are understood and executed.

• Support RFP responses and assist in assembling marketing collateral, sales kits, and promotional materials.

• Support the on-boarding of new team members 

• Maintain professional appearance and demeanor and to conduct personal behavior in a mature and professional business manner while representing the company

• Ability to use creativity and a strong business acumen to generate immediate results

Required Qualifications

• Ability to thrive in a home office work environment

• Excited by opportunity to work in an entrepreneurial environment and help to build the ARC brand and establish the success of new hotels

• Previous experience in a marketing or administrative role, preferably within the hospitality industry

• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a fast-paced environment

• Strong interpersonal skills and the ability to build and maintain positive relationships with clients and team members

• Excellent written and verbal communication skills, with a keen attention to detail

• Knowledge of hotel operations, services, and market trends is a plus

• A proactive and self-motivated attitude, with a willingness to take initiative and contribute to the overall success of the team

• Strong knowledge of G-Suite

Preferred Qualifications

• Luxury and lifestyle hotel/resort experience

• On property experience a plus  

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Esperanza Services Company LLC is an Equal Opportunity Employer, M/F/D/V. Esperanza Services Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Esperanza Services Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.