Product Operations Associate

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.

We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.

Each member’s care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.

Role Overview:

As a Product Operations Associate, you will play a critical role in helping our clinical teams adopt, use, and optimize the tools and platforms that enable them to deliver excellent care to our members. We need your help bringing product thinking and operational excellence models from other industries in order to help Atria scale to deliver world leading and cutting edge medicine to even more people than we do today. 

You'll work hands-on with cross-functional teammates from Care Coordination, Hospitality, Membership, Legal, and Finance to ensure they are equipped with the knowledge and resources needed to effectively leverage our core systems, including Atria’s own custom built tools as well as Monday.com, ZenDesk, Slack, and Gmail. This is an ideal role for someone interested in pursuing a career in Program or Product Management within healthcare.

Key Responsibilities:

•  Understand and Improve Workflows

• Partner with Care Coordination, Hospitality, and other cross-functional teams to map current workflows and identify inefficiencies
• Gather user feedback and surface pain points to inform process improvements and tool enhancements
• Translate team needs into clear requirements for Product, Design, and Engineering

• Design and Optimize Processes

• Create scalable workflows and systems that streamline operations and reduce manual effort
• Develop and document standard operating procedures (SOPs), best practices, and process maps
• Recommend and implement technology solutions to improve team productivity

• Lead Rollouts and Drive Adoption

• Plan and execute the rollout of new tools, systems, and product features
• Create and deliver training sessions and onboarding materials tailored to different teams and roles
• Serve as the go-to resource for questions, troubleshooting, and ongoing support

• Measure, Monitor, and Iterate

• Track platform usage and adoption across teams to evaluate effectiveness
• Use metrics and qualitative feedback to identify areas for improvement
• Collaborate with IT and Product to prioritize and implement changes

• Collaborate Across Teams

• Work closely with stakeholders in Product, Engineering, Design, Clinical, Operations, Legal, and Finance
• Facilitate smooth communication between technical and non-technical teams
• Ensure operational readiness and alignment for all technology and system changes

• 2+ years of experience working in project/program management/operations or a similar role

• Empathy for the challenges faced by healthcare providers and a passion for helping care coordination teams work more efficiently
• Patience and the ability to clearly communicate technical concepts to non-technical audiences
• Strong problem-solving skills and the ability to thrive in a fast-paced, ever-changing environment
• Exceptional collaboration and relationship-building skills
• Willingness to be hands-on and adaptable to meet the evolving needs of our clinical teams
• Hands-on experience working with common healthcare tools and systems (or a strong desire to learn) is a plus but not required 
• Direct patient care experience is a plus but not required

Success Outcomes:

• Care Coordination and Hospitality teams are able to independently and effectively use care delivery tools to meet member needs
• High adoption and regular usage of core platforms across all Care Coordination and Hospitality teams
• Increase in Care Coordination and Hospitality productivity and satisfaction as a result of technology optimizations
• Positive feedback from Care Coordination and Hospitality teams on the level of support received

Reporting & Work Arrangement:

• Reports to: VP of Product & Engineering
• Location: New York City
• In-office requirement: At least 4 days per week in our NYC office to support collaboration and team engagement

Compensation:

$85,000 - $110,000

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• Flexible Time Off
• 401k match at 4% effective after 6 months 
• Fitness perks including Wellhub+
• Time to give back and make an impact in underserved communities