Systems & Operations Support (Healthcare Operations / Systems Consulting)
About the Role
A consultant supporting birth centers across the U.S. is seeking a highly organized, tech-savvy Virtual Assistant to help roll out digital systems and improve operational efficiency for multiple client sites. You’ll assist in implementing and managing tools like Google Workspace, password management systems, and scheduling/project management platforms — ensuring each client’s operations run smoothly and securely. This is a part-time remote role (approx. 20 hours/week) with flexible scheduling and some overlap in Eastern Standard Time.
Key Responsibilities System Setup & Administration
● Implement and organize digital systems for client birth centers (e.g., password management, Google Workspace, scheduling tools).
● Set up folder structures, user permissions, shared drives, and file organization within Google Workspace or Microsoft Office 365. ● Assist in configuring scheduling and workflow tools such as Calendly, Asana, or ClickUp.
● Create and maintain standard operating procedures (SOPs) and documentation for newly implemented systems.
Client Support & Coordination
● Serve as a point of contact for clients during system setup and onboarding.
● Troubleshoot basic user issues, coordinate with software support teams when needed.
● Maintain detailed logs of system rollouts, access credentials, and progress per client.
● Communicate updates and timelines clearly to both the client and consulting lead.
Process Optimization
● Identify inefficiencies in client operations and suggest improvements or automation opportunities.
● Assist in maintaining consistency and compliance across client accounts.
● Support with ad hoc administrative tasks related to client operations and reporting.
Qualifications Must-Haves:
● 3+ years of Virtual Assistant, Operations Support, or IT/Systems Admin experience.
● Strong proficiency in Google Workspace and Microsoft 365 (Docs, Sheets, Drive, Outlook).
● Familiarity with project management tools (Asana, ClickUp, Trello) and scheduling tools (Calendly, Acuity).
● Excellent organizational and documentation skills.
● Detail-oriented, self-motivated, and proactive problem solver.
● Strong written and verbal communication skills in English.
Nice-to-Haves:
● Experience supporting healthcare, birth centers, or small business operations.
● Knowledge of workflow automation tools (Zapier, Make/Integromat).
● Comfortable creating simple training guides or walkthroughs for clients.
Tools You’ll Use Google Workspace
• Microsoft 365
• Asana / ClickUp
• Calendly / Acuity
• Password Management Tools (LastPass, 1Password)
• Slack or Zoom for communication Schedule & Engagement
Success in the First 60 Days
• 2–3 client system rollouts completed successfully (Google Drive + scheduling setup)
• SOP templates and client progress tracker built
• Smooth communication and clear task updates weekly
Average salary estimate
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