Senior Manager, Expense Management Go-to-Market (GTM) Enablement - job 1 of 3

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Corporate and B2B Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences. 

As the corporate payments ecosystem rapidly evolves, we are committed to continuing to be at the forefront of our customer needs. The Corporate Program Product Management organization was created earlier this year to consolidate all core corporate payment products under one leadership structure (including corporate card, central billing solutions (BTA), virtual cards, expense management solutions and more) and spearhead the creation of best-in-class payment experiences and capabilities solidifying our leadership position. 

The Senior Manager, Expense Management Go-to-Market (GTM) Enablement will help lead the definition and execution of a multi-phase, cross-functional integration journey to bring our Expense Management vision to life. They will work closely with other members of the Corporate Product team and collaborate with key partners across Tech, GCS Sales and Account Development, Sales Enablement, Marketing, Control Management, and various 2nd line functions. This role will report to the Director, Expense Management Go-to-Market Enablement.

How will you make an impact in this role?

Key Responsibilities 

• Define the vision and strategy for the Expense Management solution within the broader Corporate and Small Business card value proposition
• Define and track the key metrics to measure success of the expense management capabilities across spend growth, retention, and acquisition
• Partner closely with the Sales organization and Sales Enablement, Pricing, and Transformation to define point-of-next and point-of-arrival operating models, targeting criteria, scorecard, and governance / control considerations to enable a high-powered, sales-led onboarding journey
• Partner closely with Product and GCS Marketing to identify and define key digitally-assisted customer journeys
• Find ways to grow our expense management user base, both with prospects and our existing customers

Minimum Qualifications

• Strong analytical rigor, critical thinking abilities and continuous improvement mindset 
• Ability to operate in whitespace while being able to translate into actionable plans 
• Excellent interpersonal and written/verbal communication skills
• Bachelor's Degree in related field

Preferred Qualifications

• A strategic thinker with the ability to bring structure to complex problems
• Operational pragmatism and ability to forge relationships across the organization to drive forward progress
• Master's Degree is preferred

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.