Event Mgr, Registration & Tech

Description

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Team

The Twitch community is like no other - a passionate and engaged group of creators and active participants who are uniquely invested in what we’re all building together. The Marketing & Communications team at Twitch serves to authentically activate the Twitch community (and beyond) in ways that inform and inspire. Members of our team work across a range of areas including internal and external communications, content & partnerships, creative services, and marketing strategy.

About the Role

Twitch is looking for an event Manager to lead registration and tech for Twitch's first party global community convention, TwitchCon. In this role you will manage the overall attendee registration ticket strategy, data management, mobile app and onsite wristband pickup process. You will report to the Head of Global Events and will work with the marketing, sales, and content organizations to develop workback timelines to hit key milestones. This is an opportunity for an organized registration manager to join our growing team and make a significant contribution building our in person events that connect the Twitch community. In order to succeed, you are highly organized and motivated to produce high-quality customer-facing events.



This position can be located in San Francisco, CA or Remote in the U.S.

You Will
- Develop ticket strategy, manage registration, and oversee implementation of registration programs
- Function as a super-user, expert, and go-to resource for reporting, testing and data management for pre-event and onsite registration requirements
- Mange the onboarding, technical implementation and management of registration/ticketing platform, and mobile app
- Partner with event marketers to define metrics, develop registration and onsite management/reporting that gathers metrics from conception to reconciliation (including attendee data, data flow integrations, and others as needed)
- Organize registration on-site staffing needs in partnership with event production agency
- Provide training, oversight, and management of CX team members to ensure an exceptional, professional, and highly responsive customer experience
- Manage vendor/software selection, relationship management and process improvements for registration, app and meet & greets


Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount

Basic Qualifications

- 5+ years of experience developing or utilizing event technology platforms, including registration/request management systems, mobile event applications, and other onsite tools (e.g. mobile check-in, RFID, etc)
- 5+ years of experience in large scale event project management
- Experience defining program requirements and using metrics to determine improvements
- Capability to move easily between generating big ideas, and driving ongoing process improvement
- Experience working across multiple teams and disciplines
- Able to travel more than 30 days a year

Preferred Qualifications

- Knowledge of platforms like Stova, Rainfocus, and/or CVENT
- Native member of the Twitch community and knowledge of gaming or content creation a plus
- Passion for events and large scale fan experiences

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.